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Service Delivery Expert
2 weeks ago
Are you a visionary leader who excels in fast-paced environments? Do you have a passion for delivering exceptional customer experiences while making a difference through your work?
We are seeking a Customer Service Leader to spearhead our Virtual (Email/Admin) function, driving process improvements and outstanding service to customers. This is an opportunity for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.
Key Responsibilities- Lead, Develop & Inspire – Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
- Drive Process Improvements – Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
- Manage Stakeholder Relationships – Collaborate closely with internal and external stakeholders and customers.
- Oversee Operational Reporting – drive quality and compliance, maximize productivity, utilize new technologies and ensure accuracy and timeliness of requests.
- Balance Priorities & Competing Demands – Effectively manage workloads, team performance, and strategic objectives simultaneously.
- Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
- Strong understanding of customer service operations and impact in the industry.
- Full working rights in Australia.
- Be a Leader Who Makes a Difference – Guide a customer service team that plays a key role in improving patient outcomes.
- Challenge Yourself & Grow – Handle complex stakeholder management and navigate tough conversations with confidence.
- Drive Process Improvement – Take ownership of systems, reporting, and operational efficiency to enhance business performance.
- Work from Anywhere – Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
- Competitive Salary & Benefits – Paid parental leave, career development programs, financial incentives, and wellness perks.
