
High-Performance Client Services Leader
6 days ago
We are seeking an experienced and passionate Service Delivery Manager to lead one of our national teams in delivering exceptional service to clients.
This role combines service excellence, team leadership, and operational oversight. You will contribute to the end-to-end client service experience, ensure SLA adherence, support day-to-day operations, and drive continuous improvement.
The Role:- You will have technical literacy and solid experience liaising directly with customers to ensure service delivery and support agreements are met.
- Experience in Service Delivery or a related discipline inside an MSP, MSSP, or IT integrator environment is required.
- You will have solid commercial acumen and proven ability to deliver outcomes for clients.
- You should have a deep understanding of ITIL-based service delivery and passion for structured, high-quality client service.
- Technical literacy with direct customer liaison experience
- Experience in Service Delivery or a related discipline
- Solid commercial acumen and outcome delivery
- ITIL-based service delivery expertise
- Competitive salary package
- All employees have access to Uprise, including 1:1 coaching sessions
- Flexible work arrangements for a satisfying work-life balance
- Ongoing training and development opportunities
- Opportunities for personal and professional growth
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High-Performing Service Delivery Leader
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