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High-Performing Service Delivery Leader
3 weeks ago
This role combines service excellence, team leadership, and operational oversight to deliver exceptional client experiences.
- Lead a high-performing national team of support technicians to deliver seamless services to clients.
- Work closely with internal teams to ensure service delivery is aligned with client needs and expectations.
- Play a key role in escalations, working directly with clients and stakeholders to resolve issues effectively.
This position requires a strong understanding of ITIL-based service delivery and a passion for structured, high-quality client service. The ideal candidate will have solid commercial acumen, excellent communication skills, and the ability to build trust and influence outcomes.
Key ResponsibilitiesThe Client Service Lead will be responsible for:
- Leading a team of support technicians to deliver exceptional client experiences.
- Working closely with internal teams to ensure seamless service delivery.
- Playing a key role in escalations and issue resolution.
The ideal candidate will possess:
- Strong experience in service delivery or a related field.
- Solid commercial acumen and the ability to deliver outcomes for clients.
- Deep understanding of ITIL-based service delivery and a passion for structured, high-quality client service.
- Excellent communication and stakeholder management skills.
As a valued member of our team, you will enjoy:
- A competitive salary package.
- Opportunities for personal and professional growth and development.
- Flexibility for a satisfying work-life balance.
We pride ourselves on being a genuinely great place to work, with a dynamic values-centred culture and clear vision. Our team is passionate about delivering exceptional service and making a positive impact on our clients' lives.
