Office Operations Manager

5 days ago


Geelong, Victoria, Australia RB Global Inc. Full time
Job Description

Ritchie Bros. Global Inc. is seeking a highly skilled and experienced Office Operations Manager to join our team. As a key member of our Australian operations, you will play a vital role in ensuring the smooth day-to-day functioning of our administrative and customer service functions.

Key Responsibilities
  • Operational Excellence: Oversee the day-to-day operations of the office, ensuring efficient workflow and timely completion of tasks.
  • Customer Service: Provide exceptional customer service, handling complaints and resolving issues in a professional and courteous manner.
  • Team Management: Manage a team of customer service staff, scheduling and allocating tasks to ensure maximum service levels.
  • Policy and Procedure: Ensure adherence to company policies, procedures, and best practices.
  • Strategic Decision Making: Provide input to the budget and strategic decisions that affect the office operations teams.
  • Subject Matter Expertise: Be a subject matter expert for all projects relating to office operations.
  • Continuous Improvement: Monitor and measure service metrics, implementing improvements or changes to workflows and resource allocation to support continuous improvement.
Requirements
  • Customer Service Experience: 5 years' customer service experience, preferably including handling customer complaints.
  • Operational Experience: Minimum 5 years' experience in a fast-paced customer service environment.
  • Leadership Experience: Minimum 3 years' experience of managing a team of 5+, preferably including both onsite & remote teams.
  • Problem-Solving Skills: Demonstrated ability to handle multiple projects / initiatives effectively and prioritize work to meet strict deadlines in high-pressure situations.
  • Communication Skills: Excellent oral and written communication skills with the ability to build strong working relationships.
EEOC Statement

Ritchie Bros. Global Inc. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.



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