Senior Engagement Manager
1 month ago
Cognizant is seeking a highly experienced Senior Engagement Manager to lead our ServiceNow projects. As the primary point of contact for customer projects, you will ensure the highest level of customer satisfaction and coordinate project tasks to ensure successful delivery.
Key Responsibilities
As a Senior Engagement Manager, your key responsibilities will include:
- Leading projects from inception to deployment and control
- Working closely with stakeholders to identify process issues and develop innovative solutions
- Setting precise project goals and objectives based on a strategic planning process
- Building strong relationships with customers by setting expectations, providing regular updates, and being assertive when necessary
- Leading customer meetings to ensure all stakeholders are engaged and objectives are achieved
- Ensuring customers have a clear understanding of our delivery methodology and project status
- Preparing and sending executive summary reports to communicate project milestones and progress
- Guaranteeing knowledge transfer processes are clearly understood by customers and coordinating training activities
- Keeping stakeholders informed and consulted according to their level of responsibility
- Ensuring customers formally recognize project completion by verifying all planned work is complete and deliverables are met
Requirements
To be successful in this role, you will need to have:
- 10+ years of professional project leadership experience
- 5-8 years of experience as an Engagement Manager/Project Manager role with ServiceNow (professional services experience preferred)
- Project estimation experience and budget management
- Ability to clearly communicate with technical and non-technical stakeholders
- Proven project history maintaining high customer satisfaction in complex environments
- Strong problem-solving skills
- Proficiency with MS Office and other productivity and project management solutions
About Cognizant
Cognizant is a global professional services company that helps clients transform their businesses to improve everyday life. We are dedicated to making a lasting impact and welcome candidates who share our passion for innovation and customer satisfaction.
Why Join Us?
Cognizant offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels heard, accepted, and welcome.
How to Apply
If you are a motivated and experienced professional looking for a challenging opportunity, please submit your application to join our team at Cognizant.
-
Senior Engagement Manager
3 weeks ago
Sydney, New South Wales, Australia RPS Group Full timeAt RPS Group, we are seeking a highly experienced Senior Engagement Manager to join our Communications and Engagement practice in Central West NSW. With over 10 years of experience in developing and delivering communication strategies, you will leverage your extensive network and expertise to help deliver one of NSW's largest infrastructure projects.The...
-
Senior Business Operations Director
3 weeks ago
Sydney, New South Wales, Australia Senior Full timeWe are seeking a highly skilled Senior Business Operations Director to join our team.Estimated salary: $120,000 - $180,000 per annumAbout the RoleThe successful candidate will be responsible for ensuring the smooth-running of day-to-day operations within a client team. This will involve working closely with cross-functional teams to support their efforts and...
-
Senior Community Engagement Manager
3 weeks ago
Sydney, New South Wales, Australia AFL Australia Full timeAbout the RoleThe Australian Football League (AFL) is seeking a highly motivated and experienced Senior Community Engagement Manager to join our team in Greater Sydney.This exciting opportunity will see you play a key role in driving growth and engagement of the AFL game in non-traditional football markets, working closely with marketing, data, and sales...
-
Senior Client Engagement Manager
2 weeks ago
Sydney, New South Wales, Australia Spotify Full timeTransforming Music and Podcast ExperiencesWe are seeking a highly motivated Senior Client Engagement Manager to join our Customer Success team at Spotify. In this role, you will play a critical part in supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap-up, while providing proactive consultative client service with a...
-
Senior Engagement Strategist
4 weeks ago
Sydney, New South Wales, Australia RPS Group Full timeOverviewRPS Group is seeking a highly experienced Senior Engagement Strategist to join our communications and engagement practice in Central West NSW.The successful candidate will leverage their extensive experience to help deliver one of NSW's largest infrastructure projects, engaging with stakeholders and communities, leading projects, and mentoring a...
-
Senior Academic Engagement Manager
4 weeks ago
Sydney, New South Wales, Australia UNSW Australia Full time**Key Role in UNSW's Library**The Associate Director of Academic Engagement is a crucial member of UNSW's Library senior management team, overseeing the delivery of high-quality teaching and outreach services that support the University's educational and research goals.This role leads staff who collaborate with Faculties and Schools to connect...
-
Senior Infrastructure Engagement Specialist
3 weeks ago
Sydney, New South Wales, Australia RPS Group Full timeOur team at RPS Group is seeking an experienced Senior Infrastructure Engagement Specialist to join our Communications and Engagement practice in Central West NSW. This is a unique opportunity for a senior engagement practitioner with 10+ years of experience in communications, engagement, and social advisory to be part of a growing team.About the RoleAs a...
-
Senior CRM Engagement Specialist
4 weeks ago
Sydney, New South Wales, Australia AXR Full timeAbout the RoleWe are seeking a Senior CRM Engagement Specialist to lead the development, implementation, and optimisation of our CRM system. This is an exciting opportunity to drive strategic engagement and sustainable impact for our organisation.
-
Senior Indigenous Engagement Specialist
3 weeks ago
Sydney, New South Wales, Australia Onpoint 365 Full timeAbout Onpoint 365We are a leading renewable energy company committed to delivering innovative solutions for a sustainable future.Estimated Salary: AU$120,000 - AU$150,000 per annumJob Description:As the Senior First Nations Advisor, you will play a critical role in building relationships with Traditional Owners, First Nation Groups, and Local Aboriginal...
-
Strategic Business Operations Leader
2 weeks ago
Sydney, New South Wales, Australia Senior Full timeBusiness Operations DirectorWe are seeking a highly skilled and seasoned professional to take on a senior leadership role in our organization.About the RoleThe successful candidate will be responsible for ensuring the smooth-running of day-to-day operations within a client team. This involves working closely with cross-functional teams to support their...
-
Sydney, New South Wales, Australia Transurban Full timeAbout the RoleWe're seeking a Senior Communications & Engagement Advisor to provide crucial community and stakeholder engagement advice and oversee communications activities for the M7-M12 Integration Project.In this unique opportunity, you'll provide leadership in communication, collaborating closely with contractors and key stakeholders. You'll support...
-
Senior Digital Engagement Director
1 month ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeCommonwealth Bank of Australia: Exciting Opportunity for Senior Digital Engagement DirectorJoin our prestigious team at the Commonwealth Bank of Australia, where we're pushing the boundaries of digital innovation to deliver exceptional customer experiences. As a senior digital engagement director, you'll play a pivotal role in shaping our digital strategies...
-
Strategic Member Engagement Manager
4 weeks ago
Sydney, New South Wales, Australia Australian Institute Of Company Directors Full timeJob DescriptionThe Australian Institute of Company Directors is seeking a Strategic Member Engagement Manager to join our Membership Experience Team. This role provides an exciting opportunity to engage with AICD members across all phases of their membership, fostering positive relationships and empowering them to achieve their career aspirations.About the...
-
Senior Library Leadership Position
2 weeks ago
Sydney, New South Wales, Australia UNSW Australia Full timeOverviewThe University of New South Wales (UNSW Australia) is seeking a highly experienced and accomplished professional to fill the role of Associate Director, Academic Engagement. This senior leadership position plays a vital part in UNSW's Library's senior management team, leading the delivery of high-quality teaching and outreach services that support...
-
Sydney, New South Wales, Australia WSP Full timeUnlock Your Potential in a Dynamic RoleWe are seeking a highly skilled Senior Director of Strategic Engagement and Communications to join our team at WSP. This exciting opportunity will enable you to leverage your expertise in communications and engagement to drive business growth and deliver exceptional results.About the RoleThe Senior Director, Strategic...
-
Senior Client Engagement Director
3 weeks ago
Sydney, New South Wales, Australia Citi Full timeCiti is a leading global bank with a rich history of innovation and customer service. We are seeking an experienced Senior Client Engagement Manager to join our team in this critical role.The successful candidate will be responsible for leading large-scale, long-term, and complex projects that integrate multiple work streams. This includes project planning,...
-
Senior Client Engagement Specialist
4 weeks ago
Sydney, New South Wales, Australia OakTree Full timeCompany OverviewOaktree is a leading global investment manager specializing in alternative investments, with a strong focus on delivering exceptional client experiences. With $192 billion in assets under management, the firm emphasizes an opportunistic and risk-controlled approach to investments across credit, private equity, real assets, and listed...
-
Senior Client Engagement Manager
2 weeks ago
Sydney, New South Wales, Australia Tabcorp Full timeWe're driving innovation and growth in the gambling entertainment industry – through our people, experiences, and relationships. Tabcorp is shaping the future of wagering with industry-leading products and services.Our TAB X team enhances the betting experience of our most valuable customers through digital, in-person, and one-on-one interactions. This...
-
Director of Partnerships and Engagement
2 weeks ago
Sydney, New South Wales, Australia University of New South Wales Full timeKey Role InformationAs a Director of Partnerships and Engagement, you will lead the Faculty and SIEE External Engagement teams in creating a unified approach to the Divisional strategy across Events, Communications, Partnerships, and Alumni Engagement.Reporting StructureYou will report directly to the Executive Director of Partnerships and Engagement and...
-
Marketing Director for Growth and Innovation
4 weeks ago
Sydney, New South Wales, Australia PARK Senior Villas Houghton Full timeWe are proudly member-owned and one of Australia's most iconic and trusted brands.Pursuing a career with PARK Senior Villas Houghton means being part of a purpose-led organization that drives progress in the community. As a Senior Marketing Manager, you will lead a small team to deliver business objectives for our B2B and Motoring products, including...