Customer Support Specialist

4 weeks ago


Sydney, New South Wales, Australia Tyro Payments Limited Full time
Tyro Payments Limited is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service to our EFTPOS, Banking, and eCommerce customers.

**Key Responsibilities:**

* Answer all incoming calls in a professional and efficient manner
* Educate customers of Tyro's products and services
* Troubleshoot any issues regarding terminals and eCommerce enquiries
* Guide our customers through the EFTPOS activation process
* Resolve all complaints through effective communication skills and escalate to team lead when needed
* Collaborate closely with various internal teams to identify or create innovative solutions
* Record detailed and accurate notes of merchant enquiries in a timely and efficient manner

**Requirements:**

* Previous experience in Retail, Hospitality or Contact Centre
* An infectiously upbeat attitude and a bubbly personality
* A passion for customer experience and providing exceptional service
* Strong written and verbal communication skills

**What We Offer:**

* A hybrid working policy that truly enables you to live your best life
* Learning and career development opportunities
* 16 weeks paid primary carers leave
* 12 weeks paid secondary carers leave
* Annual team-based volunteer day
* We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games
* Taco Tuesdays
* Mental health and wellness initiatives
* Personal finance initiatives

**About Us:**

Tyro Payments Limited is a leading provider of payments and core banking services to over 29,000 businesses across Australia. We're a highly collaborative mix of people who are passionate about delivering great outcomes for our customers. We're committed to fostering a diverse and inclusive environment, and we're always looking for talented individuals to join our team.

**Language:**

English

  • Sydney, New South Wales, Australia Spaceship Full time

    At Spaceship, we're dedicated to transforming the way people think about and invest their money. Our mission is to make investing easy for everyone, and we're looking for a talented Customer Support Specialist to join our team.The Customer Support Specialist will play a crucial role in developing trust with our customers, providing exceptional support, and...


  • Sydney, New South Wales, Australia PATH4 Group Full time

    Customs Support SpecialistPATH4 Group is seeking a skilled Customs Support Specialist to join their team. As a Customs Support Specialist, you will be responsible for providing administrative support to the customs brokerage team.Main Responsibilities:Data entry of shipping informationObtain documents as required by Customs BrokersLiaise with clients to...


  • Sydney, New South Wales, Australia EBR Full time

    Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at EBR. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, handling their deposits and withdrawals, and ensuring timely processes.Key Responsibilities:Handle clients' deposits...


  • Sydney, New South Wales, Australia REA Group Full time

    Customer Support SpecialistAt REA Group, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Customer Solutions and Operations team, you'll be responsible for delivering exceptional customer experiences through phone, email, and web chat.Key Responsibilities:Resolve customer issues in a timely and professional...


  • Sydney, New South Wales, Australia REA Group Full time

    Customer Support SpecialistAt REA Group, we're passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you'll be the front-line interface for our customers, consumers, and internal stakeholders.Key ResponsibilitiesResolve customer issues via phone, email, and web chat in a timely and professional mannerUtilize various...


  • Sydney, New South Wales, Australia Perkbox Full time

    Unlock Your Potential as a Customer Support SpecialistAt Perkbox, we're on a mission to revolutionize the employee experience. As a Customer Support Specialist, you'll play a vital role in delivering exceptional support to our customers, helping them get the most out of our products and services.Key Responsibilities:Provide timely and professional support to...


  • Sydney, New South Wales, Australia Fitzgerald Jenkins Recruitment Full time

    Customer Support SpecialistAt Fitzgerald Jenkins Recruitment, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, maintaining high standards of support and responsiveness on all technical related matters.Key...


  • Sydney, New South Wales, Australia PATH4 Group Full time

    Customs Support SpecialistThis role offers an exciting opportunity to develop your customs experience in a global freight company. As a Customs Support Specialist, you will be responsible for data entry of shipping information, obtaining documents as required by Customs Brokers, and liaising with clients to clarify shipment details.Main Responsibilities:Data...


  • Sydney, New South Wales, Australia REO Group Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at REO Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our diverse customer base.Key Responsibilities:Deliver high-quality technical support...


  • Sydney, New South Wales, Australia REA Group Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at REA Group. This is an exciting opportunity to work in a fast-paced environment and deliver exceptional customer experiences.As a Customer Support Specialist, you will be the front-line interface for our customers, consumers, and internal stakeholders. You will be...


  • Sydney, New South Wales, Australia The University of Notre Dame Full time

    We are seeking a dedicated Customer Support Specialist to join our team.Main Responsibilities:Provide exceptional customer service via phone, email, and chat.Analyze and resolve customer complaints in a timely and professional manner.Collaborate with internal teams to resolve complex customer issues.


  • Sydney, New South Wales, Australia Northline Full time

    Customer Support SpecialistWe are seeking a dedicated and detail-oriented Customer Support Specialist to be a vital part of our St Marys Warehouse team. As a Customer Support Specialist, you will have an impactful role in the daily administration of our warehouse operations. Your attention to detail and commitment to accuracy will help ensure our processes...


  • Sydney, New South Wales, Australia Philips Full time

    Job TitleCustomer Support SpecialistJob DescriptionPhilips is a leading global healthcare company with a mission to improve the lives of millions of people worldwide. We strive to make the world a healthier and more sustainable place through innovation in medical equipment and technology.Your ChallengeWe are seeking a highly skilled Customer Support...


  • Sydney, New South Wales, Australia Spaceship Full time

    At Spaceship, we're on a mission to transform the way people think about and invest their money. Our Customer Support team plays a crucial role in building trust with our customers, and we're looking for a talented individual to join our team.As a Customer Support Specialist, you'll be responsible for answering customer enquiries, solving problems, and...


  • Sydney, New South Wales, Australia Philips Full time

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team in Central West NSW. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring the smooth operation of our medical equipment.Key ResponsibilitiesProvide technical support and maintenance services to...


  • Sydney, New South Wales, Australia Spaceship Full time

    At Spaceship, we are seeking a talented Customer Support Specialist to join our rapidly growing team in AU. As a key member of our operations team, you will play a crucial role in building trust with our customers, requiring a deep understanding of superannuation, investing, and product knowledge, as well as empathy and strong communication skills.Key...


  • Sydney, New South Wales, Australia EBR Full time

    Job Title: Customer Support SpecialistAbout EBR: EBR is a reputable financial services company providing online forex trading services to retailers and institutional clients worldwide.Job Responsibilities:Handle clients' deposits and withdrawals in a timely manner.Follow account opening processes to ensure smooth onboarding.Respond to customers' queries via...


  • Sydney, New South Wales, Australia Spaceship Full time

    At Spaceship, we're on a mission to transform the way people think about and invest their money. Our Customer Support team plays a crucial role in building trust with our customers, and we're looking for someone to join our small 6-person team.As a Customer Support Specialist, you'll be the primary point of contact for our customers, providing exceptional...


  • Sydney, New South Wales, Australia EBOS Group Limited Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at EBOS Group Limited. As a key member of our Pharmacy team, you will be responsible for providing exceptional customer support and ensuring that our internal and external customers receive timely and effective assistance.Key ResponsibilitiesTake inbound customer...


  • Sydney, New South Wales, Australia Tyro Full time

    This is a Customer Support Specialist role with Tyro, a leading company in Australia. The Customer Support team is one of the most widely regarded in the country, known for their collaborative and dynamic environment. As a Customer Support Specialist, you will champion the voice of our customers and work closely with other teams to provide exceptional...