Customer Support Specialist

6 days ago


Sydney, New South Wales, Australia Tyro Payments Limited Full time
Tyro Payments Limited is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service to our EFTPOS, Banking, and eCommerce customers.

**Key Responsibilities:**

* Answer all incoming calls in a professional and efficient manner
* Educate customers of Tyro's products and services
* Troubleshoot any issues regarding terminals and eCommerce enquiries
* Guide our customers through the EFTPOS activation process
* Resolve all complaints through effective communication skills and escalate to team lead when needed
* Collaborate closely with various internal teams to identify or create innovative solutions
* Record detailed and accurate notes of merchant enquiries in a timely and efficient manner

**Requirements:**

* Previous experience in Retail, Hospitality or Contact Centre
* An infectiously upbeat attitude and a bubbly personality
* A passion for customer experience and providing exceptional service
* Strong written and verbal communication skills

**What We Offer:**

* A hybrid working policy that truly enables you to live your best life
* Learning and career development opportunities
* 16 weeks paid primary carers leave
* 12 weeks paid secondary carers leave
* Annual team-based volunteer day
* We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games
* Taco Tuesdays
* Mental health and wellness initiatives
* Personal finance initiatives

**About Us:**

Tyro Payments Limited is a leading provider of payments and core banking services to over 29,000 businesses across Australia. We're a highly collaborative mix of people who are passionate about delivering great outcomes for our customers. We're committed to fostering a diverse and inclusive environment, and we're always looking for talented individuals to join our team.

**Language:**

English

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