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Cloud Support Specialist

2 months ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled and motivated Cloud Support Associate to join our team in Australia. As a Cloud Support Associate, you will be responsible for providing technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services.

Key Responsibilities
  • Learn, support, and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Work on critical, highly complex customer problems that may span multiple AWS services
  • Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and our customers' technical support experience
Support Areas
  • Big Data
  • Cloud computing
  • Database
  • Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
  • OS (Linux and/or Windows Servers)
  • Virtualization (VMware, Xen, Hypervisor)
  • Security concepts / best practices
  • Storage and Content Delivery
A Day in the Life

As a Cloud Support Associate, you will be primarily responsible for solving customer's cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Support Associate/Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

Requirements
  • Bachelor or Master in Information Management, Information Systems, Information Technology, Computer Science, Computer Engineering, Engineering or a related field and will graduate in 2024 or 0-1 years of relevant experience
  • Excellent oral and written communication skills
  • Strong customer focus
  • Strong multi-tasking skills
  • Self-starter who is excited about technology, troubleshooting/support experience
Preferred Qualifications
  • Basic knowledge in one or many of these IT technologies – Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming
  • Passionate about customers and new technology
  • Experience working within the software development or Internet industries
  • Experience managing full application stacks from the OS up through custom applications
  • Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)
Amazon's Commitment to Diversity and Inclusion

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.