Cloud Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled Cloud Support Specialist to join our team in Sydney. As a Cloud Support Specialist, you will be responsible for providing technical support and email support to our Partners, diagnosing and resolving technical issues through remote troubleshooting, and guiding Partners through problem-solving processes and best practices.
Key Responsibilities
- Answering live calls and triaging calls and emails promptly.
- Providing technical support and email support to Partners.
- Diagnosing and resolving technical issues through remote troubleshooting.
- Guiding Partners through problem-solving processes and best practices.
- Providing accurate information about our cloud products and services.
- Escalating unresolved issues to the appropriate support level.
- Recording events, problems, and resolutions accurately.
- Following up with Partners and updating their status and information.
- Passing on valuable feedback and suggestions from Partners to the internal teams.
Requirements and Skills
- 3+ years of proven experience as a help desk technician or in a similar customer support role.
- Tech-savvy with a strong understanding of computer systems, cloud technology, and tech products.
- Experience with Microsoft CRM Dynamics.
- Ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills, both verbal and written.
- Customer-oriented and positive team player mentality.
About Us
We are proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories. At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do.
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