Help Desk Technical Support and Customer Service Expert
4 days ago
The May 2024 Technical Support and Help Desk Customer Service Training Essentials course is an innovative solution for organizations seeking to elevate their customer service standards. This 3-hour online/virtual training session is designed to equip technical support/help desk employees with the skills and knowledge necessary to deliver exceptional customer experiences.
The course focuses on developing practical skills that enable employees to communicate effectively with customers, address their concerns, and resolve issues efficiently. By emphasizing the importance of empathy, active listening, and effective communication, this training empowers employees to build trust, rapport, and strong relationships with clients.
This public course is ideal for technical support/help desk teams looking to upgrade their customer service skills, enhance their professionalism, and increase their productivity. Upon completion of the course, participants will be equipped to handle customer interactions with confidence, reducing the risk of escalations and improving overall customer satisfaction.
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Help Desk Expert
8 hours ago
Melbourne, Victoria, Australia Females in Information Technology and Telecommunications Full timeHelp Desk Expert Job Description:As a Help Desk Expert, you will be responsible for providing technical support to staff and students at Mentone Girl's Secondary College. This is a full-time contract position commencing as soon as possible.Key responsibilities include troubleshooting hardware and software issues, maintaining online student resources, and...
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Customer Support and Help Desk Trainer
4 days ago
Melbourne, Victoria, Australia Acxpa Full timeIn today's fast-paced business environment, it is crucial for technical support/help desk employees to possess strong customer service skills to provide an excellent experience for clients. The May 2024 Technical Support and Help Desk Customer Service Training Essentials course addresses this need by equipping employees with the essential knowledge and tools...
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Technical Help Desk Expert
6 days ago
Melbourne, Victoria, Australia Tesla, Inc. Full timeAbout The JobTesla, Inc. is seeking a skilled Technical Help Desk Expert to join our IT Operations team in Melbourne, Australia.The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving endpoint issues, and assisting with day-to-day operations for our global IT infrastructure.The ideal candidate...
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Help Desk Expert
6 days ago
Melbourne, Victoria, Australia MUJI Retail (Australia) Pty Ltd Full timeRole OverviewThe Help Desk Expert will provide technical support to internal employees regarding hardware, software, and network issues. This role involves working closely with the IT team to ensure the smooth operation of our IT systems.Key responsibilities include:Providing first-line technical support to internal employees regarding hardware, software,...
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Technical Help Desk Professional
24 hours ago
Melbourne, Victoria, Australia IPH Limited Full timeWe are looking for a highly skilled Technical Help Desk Professional to join our team at IPH Limited.The Technical Help Desk Professional will be responsible for providing first-level technical support for day-to-day technology issues via phone and support tickets.The scope of work includes reviewing requests in the ticketing system, troubleshooting, fixing...
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Melbourne, Victoria, Australia Acxpa Full timeThe May 2024 Technical Support and Help Desk Customer Service Training Essentials course is designed to equip technical support/help desk employees with professional customer service skills that can positively impact the business.This short-duration (3-hour) online/virtual training session aims to teach the core fundamentals of delivering consistently great...
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Service Desk Expert
2 days ago
Melbourne, Victoria, Australia Specsolutions Full timeJoin Our Dynamic TeamWe are Specsolutions, an Indigenous supply chain aggregator dedicated to fostering growth and opportunity for our partners and clients. As a Service Desk Agent, you will be part of our dynamic team in Melbourne, supporting Datacom's Service Desk.Job DescriptionThis is an exciting opportunity to join our fast-paced team and deliver...
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Help Desk Technician
5 days ago
Melbourne, Victoria, Australia MedHealth Full timeMED HEALTH provides a purpose-built collection of industry-leading health, medical, and employment brands. Our unique capabilities come together to achieve the best possible health and employment outcomes for our clients and their supporters. We focus on whole populations while never losing sight of the individual's needs.Our CommitmentWe are committed to...
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Service Desk Support Specialist
2 days ago
Melbourne, Victoria, Australia Capgemini Full timeAt Capgemini, we are more than just a business; we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.About the RoleThis is an exciting opportunity to join our Cloud Infrastructure Services & Modern Work (CIS &...
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Melbourne, Victoria, Australia Acxpa Full timeThe Tech Support Essentials March 2025 class is delivered online on Tuesday, 25th of March, between 09:30 and 12:30 AEDT (Melbourne, Australia).Price: $278.00 AUD ex GSTMarch 2025 Help Desk / Technical Support Customer Service Essentials CourseThe March 2025 Technical Support and Help Desk Customer Service Essentials course is a high-impact, 3-hour session...
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Melbourne, Victoria, Australia Acxpa Full timeMay 2024 Technical Support and Help Desk Customer Service Training Essentials CourseThe May 2024 Technical Support and Help Desk Customer Service Training Essentials course is designed as a short-duration (3-hour) course to provide your technical support/help desk employees with professional customer service skills that will immediately impact your...
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Global Help Desk Supervisor
14 hours ago
Melbourne, Victoria, Australia Chenega Corporation Full timeGlobal Help Desk SupervisorMelbourne, FLAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our team of...
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Technical Support Specialist
4 days ago
Melbourne, Victoria, Australia Acxpa Full timeAbout the RoleThe Technical Support Customer Service Essentials course is designed to equip technical support and help desk employees with the skills they need to excel in customer service.This 3-hour session focuses on five core competencies and 18 proven behaviours that drive better customer experiences, as defined by the ACXPA Contact Centre Phone Quality...
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Help Desk Technician
7 hours ago
Melbourne, Victoria, Australia Gallant Collective Full timeJob DescriptionIn this exciting role, you will be responsible for providing technical support to clients across multiple locations, embracing a truly national service desk model. You will respond to and acknowledge user requests in a timely and respectful manner, whether via verbal or email communication.You will also manage Service Desk tickets effectively...
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Help Desk Services Coordinator
10 hours ago
Melbourne, Victoria, Australia Chenega Corporation Full timeAbout the PositionWe are seeking an experienced Global Help Desk Supervisor to join our team at Chenega Corporation. In this role, you will be responsible for managing customer relations, analyzing operational processes, and coordinating with stakeholders to resolve customer issues.Key ResponsibilitiesManage customer relations, including resolving customer...
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Technical Support Expert
4 days ago
Melbourne, Victoria, Australia inforcer Full timeAbout Usinforcer is a leading provider of innovative solutions in the cybersecurity sector, dedicated to enhancing efficiency and driving success for clients.We focus on providing MSPs with fundamental tools and technology to manage Microsoft Security policies for multiple tenants in a simple and effective way.Our mission is to be a trusted partner for...
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Help Desk Technician
4 days ago
Melbourne, Victoria, Australia ABN Group Full timeAbout ABN GroupWe're a leader in the building, property, and finance industries, with a long history of innovation and excellence. Over the past 45 years, we've crafted over 90,000 homes for our customers in Western Australia and Victoria.Our company is built on a strong foundation of core values – Relentless, Fun, Authentic, Passion, Excellence, and...
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Technology Help Desk Professional
4 days ago
Melbourne, Victoria, Australia MedHealth Full timeJob DescriptionThis is an exciting opportunity to join MedHealth's IT team as a Tech Bar Support. In this role, you will be responsible for providing technical support for all IT-related queries, troubleshooting hardware issues, and ensuring that meeting rooms and office equipment are functioning properly.You will work closely with other teams to resolve...
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Technical Systems Service Expert
8 hours ago
Melbourne, Victoria, Australia Avature Full timeDrive customer satisfaction through the delivery of exceptional technical support as a key member of our team. As a Technical Systems Service Expert, you will be responsible for coordinating hardware and software support to meet client requirements. Your expertise in operational services will ensure seamless resolution processes, while your strong...
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Technical Support Leadership
5 days ago
Melbourne, Victoria, Australia Ocean Software Full timeOcean Software, a trusted partner of defence forces and aviation organisations worldwide, is seeking an experienced Technical Support Leader to oversee the daily operations of our application support team.The successful candidate will be responsible for managing a team of application experts, ensuring the delivery of high-quality technical support to our...