Customer Support and Help Desk Trainer
2 days ago
In today's fast-paced business environment, it is crucial for technical support/help desk employees to possess strong customer service skills to provide an excellent experience for clients. The May 2024 Technical Support and Help Desk Customer Service Training Essentials course addresses this need by equipping employees with the essential knowledge and tools required to excel in their roles.
This 3-hour online/virtual training session offers a comprehensive overview of the core principles and best practices for delivering consistently high-quality customer service in a technical support/help desk context. Whether you are looking to upskill your current staff or onboard new employees, this training is tailored to meet the specific needs of technical support and help desk teams.
The course focuses on practical skills development, empowering employees to handle customer interactions with confidence and professionalism. By emphasizing the importance of active listening, empathy, and effective communication, this training ensures that employees understand the value of providing a positive customer experience.
This public course is highly engaging and interactive, ensuring that participants stay motivated throughout the training process. With its unique blend of theoretical foundations and practical application, this training program helps technical support and help desk employees build a solid foundation in customer service and sets them up for long-term success in their careers.
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Melbourne, Victoria, Australia Acxpa Full timeThe May 2024 Technical Support and Help Desk Customer Service Training Essentials course is an innovative solution for organizations seeking to elevate their customer service standards. This 3-hour online/virtual training session is designed to equip technical support/help desk employees with the skills and knowledge necessary to deliver exceptional customer...
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Customer Service Excellence Trainer
2 days ago
Melbourne, Victoria, Australia Acxpa Full timeCourse OverviewThe March 2025 Help Desk / Technical Support Customer Service Essentials course delivers an immediate performance uplift, ensuring employees leave with practical, actionable skills that positively impact their business from day one.Facilitated by Simon Blair, one of Australia's leading Customer Service Trainers, this live, virtual training...
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Help Desk Technician
4 days ago
Melbourne, Victoria, Australia MedHealth Full timeMED HEALTH provides a purpose-built collection of industry-leading health, medical, and employment brands. Our unique capabilities come together to achieve the best possible health and employment outcomes for our clients and their supporters. We focus on whole populations while never losing sight of the individual's needs.Our CommitmentWe are committed to...
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Help Desk Expert
4 days ago
Melbourne, Victoria, Australia MUJI Retail (Australia) Pty Ltd Full timeRole OverviewThe Help Desk Expert will provide technical support to internal employees regarding hardware, software, and network issues. This role involves working closely with the IT team to ensure the smooth operation of our IT systems.Key responsibilities include:Providing first-line technical support to internal employees regarding hardware, software,...
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Melbourne, Victoria, Australia Acxpa Full timeThe Tech Support Essentials March 2025 class is delivered online on Tuesday, 25th of March, between 09:30 and 12:30 AEDT (Melbourne, Australia).Price: $278.00 AUD ex GSTMarch 2025 Help Desk / Technical Support Customer Service Essentials CourseThe March 2025 Technical Support and Help Desk Customer Service Essentials course is a high-impact, 3-hour session...
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Melbourne, Victoria, Australia Acxpa Full timeMay 2024 Technical Support and Help Desk Customer Service Training Essentials CourseThe May 2024 Technical Support and Help Desk Customer Service Training Essentials course is designed as a short-duration (3-hour) course to provide your technical support/help desk employees with professional customer service skills that will immediately impact your...
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Technical Help Desk Expert
4 days ago
Melbourne, Victoria, Australia Tesla, Inc. Full timeAbout The JobTesla, Inc. is seeking a skilled Technical Help Desk Expert to join our IT Operations team in Melbourne, Australia.The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving endpoint issues, and assisting with day-to-day operations for our global IT infrastructure.The ideal candidate...
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Help Desk Expertise Required
2 days ago
Melbourne, Victoria, Australia Yooralla Full timeRole OverviewThe IT Service Desk Analyst plays a crucial role in delivering customer-centric support services to Yooralla's clients.Key responsibilities include:Providing level 1 support services across desktop, network, infrastructure, application, telephony, and cloud service portfolios.Resolving service requests and incidents while ensuring accurate...
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Help Desk Technician
2 days ago
Melbourne, Victoria, Australia ABN Group Full timeAbout ABN GroupWe're a leader in the building, property, and finance industries, with a long history of innovation and excellence. Over the past 45 years, we've crafted over 90,000 homes for our customers in Western Australia and Victoria.Our company is built on a strong foundation of core values – Relentless, Fun, Authentic, Passion, Excellence, and...
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Technology Help Desk Professional
2 days ago
Melbourne, Victoria, Australia MedHealth Full timeJob DescriptionThis is an exciting opportunity to join MedHealth's IT team as a Tech Bar Support. In this role, you will be responsible for providing technical support for all IT-related queries, troubleshooting hardware issues, and ensuring that meeting rooms and office equipment are functioning properly.You will work closely with other teams to resolve...
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Melbourne, Victoria, Australia Acxpa Full timeThe May 2024 Technical Support and Help Desk Customer Service Training Essentials course is designed to equip technical support/help desk employees with professional customer service skills that can positively impact the business.This short-duration (3-hour) online/virtual training session aims to teach the core fundamentals of delivering consistently great...
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Personal Trainer
2 days ago
Melbourne, Victoria, Australia Bandon Fitness Australia Remote Work Freelance Full timePersonal Trainer - Multiple VIC Locations Available (Contractor)1 week ago Be among the first 25 applicantsMultiple Opportunities Available in VIC locationsEmpower, Inspire, and Transform Lives—One Session at a TimeJoin the Anytime Fitness team and become a vital part of our mission to help members achieve their fitness goals. As a Personal Trainer, you'll...
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Help Desk Operations Coordinator
3 days ago
Melbourne, Victoria, Australia Xplor Technologies Full timeWhat We OfferXplor Technologies offers a comprehensive package of benefits and perks to its employees. These include unlimited access to LinkedIn Learning, 10% of your time devoted to growing you and your career, and further support to help you grow. We also offer a collaborative, team environment with people who truly love what they do.In addition, we...
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IT Help Desk Specialist
3 days ago
Melbourne, Victoria, Australia Axon Full timeKey ResponsibilitiesThe ideal candidate will have excellent customer service skills, with a strong ability to communicate complex technical information to non-technical stakeholders. Experience in working in a remote environment is highly desirable, as is proficiency in Microsoft Office and Google Suite tools.Responsibilities:Resolve technical issues related...
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Information Technology Service Desk
2 days ago
Melbourne, Victoria, Australia Gallant Collective Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Gallant CollectiveDirector of Talent Solutions | Gallant CollectiveAbout the Role: We are seeking an experienced IT Help Desk Technician to join our clients team on a 6 month contract basis, with the possibility of extension. This role involves providing support...
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Front Desk Coordinator
6 days ago
Melbourne, Victoria, Australia FTI Consulting, Inc Full timeFTI Consulting is seeking a highly organized and detail-oriented Front Desk Coordinator to join our Melbourne office.The ideal candidate will be responsible for managing front desk operations, responding to inquiries, and providing exceptional customer service. Key responsibilities include answering phone calls, directing visitors, and maintaining the...
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Technical Support Specialist
2 days ago
Melbourne, Victoria, Australia Acxpa Full timeAbout the RoleThe Technical Support Customer Service Essentials course is designed to equip technical support and help desk employees with the skills they need to excel in customer service.This 3-hour session focuses on five core competencies and 18 proven behaviours that drive better customer experiences, as defined by the ACXPA Contact Centre Phone Quality...
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Golf Club Customer Support and Order Management
19 hours ago
Melbourne, Victoria, Australia Golf Recruitment Central Full timeAbout the RoleThe Customer Care Team Leader will play a critical role in ensuring the smooth operation of our customer service team. This includes managing orders, delivering excellent customer service, and developing and maintaining record-keeping systems.The successful candidate will have experience in customer service or help desk capacities and possess...
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Phone Support Professional Development Coach
2 days ago
Melbourne, Victoria, Australia Acxpa Full timeThe May 2024 Technical Support and Help Desk Customer Service Training Essentials course is specifically designed for technical support/help desk employees who interact with customers over the phone. This comprehensive training program equips participants with the skills and knowledge necessary to deliver exceptional customer service, resolve issues...
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Associate Director, Business Development
2 weeks ago
Melbourne, Victoria, Australia The Trade Desk, Inc. Full timeThe Trade Desk's Business Development team specializes in finding, building, and growing strategic partnerships with the most innovative advertisers and agencies across Australia.Our role is to identify, form, and strengthen relationships through building trust with client partners across a range of different roles and seniority; from CEOs and Heads of...