Customer Support and Help Desk Trainer

2 days ago


Melbourne, Victoria, Australia Acxpa Full time

In today's fast-paced business environment, it is crucial for technical support/help desk employees to possess strong customer service skills to provide an excellent experience for clients. The May 2024 Technical Support and Help Desk Customer Service Training Essentials course addresses this need by equipping employees with the essential knowledge and tools required to excel in their roles.

This 3-hour online/virtual training session offers a comprehensive overview of the core principles and best practices for delivering consistently high-quality customer service in a technical support/help desk context. Whether you are looking to upskill your current staff or onboard new employees, this training is tailored to meet the specific needs of technical support and help desk teams.

The course focuses on practical skills development, empowering employees to handle customer interactions with confidence and professionalism. By emphasizing the importance of active listening, empathy, and effective communication, this training ensures that employees understand the value of providing a positive customer experience.

This public course is highly engaging and interactive, ensuring that participants stay motivated throughout the training process. With its unique blend of theoretical foundations and practical application, this training program helps technical support and help desk employees build a solid foundation in customer service and sets them up for long-term success in their careers.



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