Current jobs related to Technical Help Desk Professional - Melbourne, Victoria - IPH Limited

  • Technical Help Desk Analyst

    6 days ago

    Melbourne, Victoria, Australia Centorrino Technologies Full time

    About UsCentorrino Technologies (CT) is a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024. We're committed to redefining the customer experience and value diverse backgrounds.Job DescriptionAs a Technical Help Desk Analyst, you will be responsible for providing top-notch support to our clients. This...

  • Help Desk Engineer

    7 days ago

    Melbourne, Victoria, Australia VISITS Pty Ltd Full time

    We are seeking a highly skilled Help Desk Engineer to join our National Service Desk team at VISITS Pty Ltd. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients across Australia.About VISITSAs a leading National Managed IT and Cyber Security Services Provider, VISITS has a strong...

  • Help Desk Technician

    6 days ago

    Melbourne, Victoria, Australia Centorrino Technologies Full time

    Centorrino Technologies: Where Innovation Meets InclusionWe're a community-driven organization dedicated to innovation, growth, and employee satisfaction. Our mission is to redefine the customer experience, and we need talented individuals like you to help us achieve this goal.Job RoleThe Help Desk Technician will be responsible for:Troubleshooting and...

  • Help Desk Technician

    7 days ago

    Melbourne, Victoria, Australia CitiPower and Powercor Full time

    We're seeking an experienced Help Desk Technician to join our team at CitiPower and Powercor. In this critical role, you'll provide technical support to our customers, resolving hardware and software issues efficiently.Our Company OverviewCitiPower and Powercor are industry leaders in electricity distribution networks, serving over 1.2 million customers in...

  • Help Desk Professional

    12 hours ago

    Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    At Milestone Information Technology, we value the importance of delivering exceptional customer service. We are seeking an experienced Help Desk Professional to join our team and play a key role in achieving this goal.The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong...

  • Help Desk Professional

    7 days ago

    Melbourne, Victoria, Australia VISITS Pty Ltd Full time

    **What We're Looking For**We're looking for a highly skilled and passionate individual to join our National Service Desk team.The successful candidate will have a strong background in IT support, excellent communication skills and a passion for customer service.Key Responsibilities:Providing technical support to a wide range of businesses and client...

  • Help Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia Leidos Full time

    Leidos is a dynamic and inclusive workplace that values diversity and innovation. As a Service Desk Analyst, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.Your key responsibilities will include:Providing first-line technical support to customers via phone, email, or...

  • Help Desk Engineer

    1 week ago

    Melbourne, Victoria, Australia Fujitsu Full time

    Fujitsu OverviewWe are a global leader in technology and business solutions that transform organizations. Our mission is to contribute to the growth of society and our customers through innovation and expertise.We are seeking individuals to join our team as Desktop Support Engineers. This role is perfect for those who have extensive experience in delivering...

  • Help Desk Technician Lead

    7 days ago

    Melbourne, Victoria, Australia Chenega Corporation Full time

    About This RoleThis Help Desk Technician II position offers an exciting opportunity to work with a talented team of professionals who deliver essential technology services to the US Government and industry. As a key member of our IT support team, you will provide first-level technical assistance to end-users for desktop computers, printers, scanners, and...

  • Help Desk Technician

    7 days ago

    Melbourne, Victoria, Australia VISITS Pty Ltd Full time

    About Us">VISITS Pty Ltd is a leading National Managed IT and Cyber Security Services Provider, known for achieving exceptional IT and business outcomes and providing positive customer experiences. We have a reputation for being a respected, capable, and growing team in Melbourne, Sydney, Perth, and Cebu (Philippines).Our CultureAt VISITS, we consider the...

  • Help Desk Technician II

    1 week ago

    Melbourne, Victoria, Australia Chenega Corporation Full time

    Help Desk Technician IIMelbourne, FLAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our team of...

  • Global Help Desk Supervisor

    1 week ago

    Melbourne, Victoria, Australia Chenega Corporation Full time

    Global Help Desk SupervisorMelbourne, FLAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our team of...

  • Global Help Desk Supervisor

    2 days ago

    Melbourne, Victoria, Australia Chenega Corporation Full time

    Global Help Desk SupervisorMelbourne, FLAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our team of...

  • IT Help Desk Professional

    3 days ago

    Melbourne, Victoria, Australia Axon Full time

    Technical Support RoleAxon is seeking a highly skilled Technical Support Representative to join our Global Support team in Melbourne, Australia. As a member of this team, you will provide world-class support to our customers via multiple communication channels.Your Key ResponsibilitiesTroubleshoot and resolve technical issues related to AXON Hardware and...

  • Help Desk Technician

    5 days ago

    Melbourne, Victoria, Australia Fujitsu Full time

    As a Help Desk Technician, you will play a critical role in delivering high-quality services to our customers. You will respond to and resolve technical support requests, provide basic troubleshooting, and escalate complex issues to higher support levels. This is an excellent opportunity to develop your skills and knowledge in a dynamic and inclusive team...

  • Help Desk Manager

    7 days ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    The successful Technical Service Delivery Specialist will be responsible for managing the day-to-day activities of our service desk. This includes coordinating support requests, resolving technical issues, and maintaining accurate records.Responsibilities:Provide exceptional customer service to end-users, responding promptly to IT support requests.Work...

  • Help Desk Professional

    7 days ago

    Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    The Ideal Candidate:We are seeking an experienced IT Support Engineer who possesses strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service. As a key member of our team, you will be responsible for resolving complex IT issues, collaborating with colleagues, and providing support to end-users....

  • Help Desk Customer Experience Specialist

    7 days ago

    Melbourne, Victoria, Australia Acxpa Full time

    Welcome to our Acxpa Technical Support and Help Desk Expert program! In this comprehensive training course, we'll equip you with the skills and knowledge required to excel in a technical support role.You'll learn the importance of creating a positive customer experience, empathizing with customers, and resolving issues efficiently. Our expert trainers will...

  • Help Desk Supervisor Leader

    1 day ago

    Melbourne, Victoria, Australia Chenega Corporation Full time

    Job OverviewChenega Military, Intelligence & Operations Support (MIOS) is seeking a skilled Global Help Desk Supervisor to join our team. As a key member of our support staff, you will be responsible for managing all facets of customer relations, analyzing operational processes, and providing timely and accurate answers for customer issues and...

  • Help Desk Technician

    3 days ago

    Melbourne, Victoria, Australia at Full time

    Our ValuesMSP Blueshift is committed to delivering exceptional service and support to our clients. Our core values include:• **The solution is out there**: With a can-do attitude and willingness to learn, we will get it done.• **Communicate from ground level**: Knowing how to do the job is one thing, doing it with respect, understanding, and humility...

Technical Help Desk Professional

1 week ago

Melbourne, Victoria, Australia IPH Limited Full time

We are looking for a highly skilled Technical Help Desk Professional to join our team at IPH Limited.

The Technical Help Desk Professional will be responsible for providing first-level technical support for day-to-day technology issues via phone and support tickets.

The scope of work includes reviewing requests in the ticketing system, troubleshooting, fixing basic issues, communicating, setting expectations, escalating, following up, and documenting.

This role also includes other tasks such as computer installation, systems configuration, and maintenance.

Key Responsibilities:

  • Answer help desk calls from users and review requests in the ticketing system.
  • Resolve basic issues and communicate with users.
  • Escalate unresolved issues and relay feedback to internal IT teams.
  • Document solutions in the knowledge base.
  • Monitor system alerts and provide excellent customer service to all users.
  • Assist with email communications and ensure Service Desk processes are followed consistently.
  • Administer Active Directory for Level 1 tasks and build laptops and mobile devices based on SOE.

Desired Skills:

  • Tertiary or professional qualification in IT/Computer Science. ITIL (desirable)
  • Minimum 2 years relevant experience in a similar role
  • Strong problem-solving and issue resolution skills
  • Excellent ability to manage relationships and stakeholders at all levels
  • Demonstrates a focus on quality documentation and continuous improvement
  • Proven track record of excellent customer service