Service Delivery Team Lead
2 weeks ago
We are seeking an experienced Service Delivery Team Lead to join our team in Griffith. This is a part-time permanent position, reporting directly to the State Manager Client Services.
About the RoleIn this role, you will be responsible for leading and managing the client service team to ensure a coordinated and consistent approach to service delivery across relevant locations. You will provide leadership of services to people impacted by dementia, ensuring sensitive and responsive service delivery.
Key responsibilities include:
- Coordinating activities of the programs to ensure optimum efficiency
- Leading all day-to-day operations of the team with a focus on identifying client needs and providing a high level of client service and satisfaction
- Assisting with the implementation of administrative procedures to enhance the efficiency of program contractual requirements, including overseeing referral and intake processes
What We Offer
We offer a competitive salary of approximately $83,000 per year, based on industry standards and location. Our benefits package includes:
- Salary packaging options up to $15,900 per year for living expenses and up to $2,650 per year for entertainment benefits
- One day paid birthday leave, paid days off during our end of year closure period, up to six weeks parental leave, and 17.5% annual leave loading
- Flexible, hybrid work arrangements to promote work-life balance
About You
To be successful in this role, we are looking for someone with the following skills and qualifications:
- Relevant tertiary qualifications in a health or social services sector and experience in a similar position
- Experience in overseeing a service delivery team in a community, health, or disability service setting
- Extensive experience working with people with dementia, carers, and families, and an understanding of relevant service systems
Our Culture
We value our people and are committed to creating a supportive and inclusive work environment. We lead with our head and heart, collaborating to remove barriers and break down silos. If you are passionate about making a difference in the lives of people impacted by dementia, please apply today.
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