
Director, Enterprise Solutions
1 week ago
This is a leadership position focused on delivering Technology Workflow solutions for customers across APAC.
The Senior Manager, Technical Consulting reports to the Director, Expert Services, Customer Excellence Group and is responsible for:
- Leading a team of technical consultants, fostering growth, enablement, and professional development.
- Ensuring customer transformation by aligning solutions with business goals and driving measurable outcomes.
- Guiding customers down prescriptive solution designs and owning key technical implementation decision points.
- Providing strategic and technical leadership to customers, partners, and internal teams.
- Driving a culture of collaboration, knowledge sharing, and continuous learning within the team.
- Coordinating work across regional and global teams to ensure alignment and effective delivery.
- Supporting business development efforts, including pre-sales, scoping, and proposal development.
- Partnering with internal teams to align strategy with broader ServiceNow objectives.
- Developing and refining service offerings, best practices, methodology artefacts, and thought leadership.
- Team productivity/utilization and delivery readiness.
- Customer satisfaction scores and project impact.
- Talent development and team growth.
- Readiness and capability building within the team.
- Driving innovation and adoption in ServiceNow deployments.
- Cross-geo collaboration effectiveness.
- A transformation mindset, focused on delivering long-term business impact.
- Strong communication skills, with the ability to simplify complex concepts.
- Passion for driving innovation and continuous improvement.
- Ability to foster collaboration within a diverse, global team.
- Leadership and People Development
- Proven leadership experience in a professional services environment.
- Ability to inspire, mentor, and develop diverse teams in technical and business domains.
- Experience managing high-performing teams or leading large-scale customer engagements.
- Strong relationship-building skills with internal teams, partners, and customers.
- Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.
- Player/Coach mentality.
- Demonstrated success managing teams to OKRs across a portfolio of customer engagements.
- Consulting & Delivery Experience
- 7+ years in a consulting or professional services role with a focus on enterprise/business transformation solutions.
- Preferably minimum 3 -5 years in consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations.
- Strong problem-solving mindset, focused on transformation and measurable business value.
- Experience with Now Create, Agile frameworks, or similar methodologies.
- Comfort engaging with senior stakeholders, including C-level executives and business line leaders.
- Technical Expertise
- Experience in leveraging AI into work processes, decision-making, or problem-solving.
- Experience with ServiceNow or similar enterprise platforms, preferably in Integrated Risk Management.
- Willingness to pursue relevant certifications and continuous learning.
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