Director, Enterprise Solutions

1 week ago

Sydney, New South Wales, Australia beBeeTransformation Full time $200,000 - $250,000
Job Opportunity

This is a leadership position focused on delivering Technology Workflow solutions for customers across APAC.

The Senior Manager, Technical Consulting reports to the Director, Expert Services, Customer Excellence Group and is responsible for:

  • Leading a team of technical consultants, fostering growth, enablement, and professional development.
  • Ensuring customer transformation by aligning solutions with business goals and driving measurable outcomes.
  • Guiding customers down prescriptive solution designs and owning key technical implementation decision points.
  • Providing strategic and technical leadership to customers, partners, and internal teams.
  • Driving a culture of collaboration, knowledge sharing, and continuous learning within the team.
  • Coordinating work across regional and global teams to ensure alignment and effective delivery.
  • Supporting business development efforts, including pre-sales, scoping, and proposal development.
  • Partnering with internal teams to align strategy with broader ServiceNow objectives.
  • Developing and refining service offerings, best practices, methodology artefacts, and thought leadership.
Key Performance Indicators
  • Team productivity/utilization and delivery readiness.
  • Customer satisfaction scores and project impact.
  • Talent development and team growth.
  • Readiness and capability building within the team.
  • Driving innovation and adoption in ServiceNow deployments.
  • Cross-geo collaboration effectiveness.
  • A transformation mindset, focused on delivering long-term business impact.
  • Strong communication skills, with the ability to simplify complex concepts.
  • Passion for driving innovation and continuous improvement.
  • Ability to foster collaboration within a diverse, global team.
Requirements
  • Leadership and People Development
    • Proven leadership experience in a professional services environment.
    • Ability to inspire, mentor, and develop diverse teams in technical and business domains.
    • Experience managing high-performing teams or leading large-scale customer engagements.
    • Strong relationship-building skills with internal teams, partners, and customers.
    • Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.
    • Player/Coach mentality.
    • Demonstrated success managing teams to OKRs across a portfolio of customer engagements.
  • Consulting & Delivery Experience
    • 7+ years in a consulting or professional services role with a focus on enterprise/business transformation solutions.
    • Preferably minimum 3 -5 years in consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations.
    • Strong problem-solving mindset, focused on transformation and measurable business value.
    • Experience with Now Create, Agile frameworks, or similar methodologies.
    • Comfort engaging with senior stakeholders, including C-level executives and business line leaders.
  • Technical Expertise
    • Experience in leveraging AI into work processes, decision-making, or problem-solving.
    • Experience with ServiceNow or similar enterprise platforms, preferably in Integrated Risk Management.
    • Willingness to pursue relevant certifications and continuous learning.

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