Operational Excellence Specialist

1 week ago

Melbourne, Victoria, Australia beBeeOptimization Full time $90,000 - $135,000

Job Title: Customer Operations Specialist

At our company, we're committed to providing exceptional customer experiences. As a key member of our Growth Operations team, you'll play a vital role in driving business outcomes by streamlining operations and optimizing processes.

We're seeking a highly skilled Customer Operations Specialist to join our dynamic team. In this exciting role, you'll have the opportunity to leverage your technical expertise and project management skills to drive operational excellence and support the growth of our customers.

Key responsibilities include:

  • Collaborating with cross-functional teams to refine efficiencies and measure performance metrics
  • Providing operational support to customer-facing teams, refining documentation and processes to maximise customer value
  • Identifying areas for technical and process improvement, presenting game-changing solutions to turbocharge productivity and streamline operations
  • Defining, training, and executing operational and technical best practices for delivering and supporting our products and systems
  • Staying on top of industry trends and customer system best practices, integrating the latest innovations into our strategies
  • Ensuring alignment and synergy across departments, collaborating with stakeholders and teams to synchronise efforts
  • Diving into cross-functional projects and initiatives, contributing expertise to fine-tune business processes and information flow

As a high-growth environment, we offer a supportive workplace where you can create your happy place. We're committed to responding to every applicant and are an Equal Employment Opportunity Employer.

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