Technical Lead for Claims Management
18 hours ago
We are seeking an experienced Technical Manager to join our team at Gallagher Bassett.
Job DescriptionThe successful candidate will be responsible for providing technical support to the SA Operations, acting as a Subject Matter Expert for internal stakeholders. You will additionally be acting as a technical reference point & providing coaching and advice in accordance with local legislation and business unit procedures.
Key Responsibilities:- Provide high quality customer service and technical support to claims teams about the claim management process in line with legislation and best practice guidelines;
- Provide subject matter expert knowledge for internal technical training sessions as requested to ensure formal determinations are made in a timely manner;
- Assist the claims teams in their achievement of KPIs & Service guidelines by guiding, advising and assisting stakeholders who require specialist technical assistance;
- Provide claims strategy recommendations;
- Undertake adverse decision quality reviews and endorsements;
- Appropriately escalate claims for formal investigation as required;
- Work closely with the internal stakeholders to produce a return to work or review of entitlements;
- Ensure outcomes are effectively communicated and actioned within specified timeframes;
- Review and provide feedback about current claim management practices and procedures ensuring emerging trends are identified and managed.
To be successful in this role, you will need to have demonstrated technical claims management experience, knowledge of the Return to Work Act 2014 and associated case law, and developed technical knowledge regarding claims strategies. Experience in coaching and supporting others, as well as previous experience as a technical specialist within all claim management segments, is also highly desirable.
What We OfferIn addition to a competitive salary, we offer a wide range of benefits including discounted insurance, dress for your day, novated leasing, flexible & hybrid working, and much more. We value inclusion and diversity and strive to create an environment where everyone feels valued and respected.
Estimated Salary: $90,000 - $110,000 per annum.
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