Claims Case Manager

2 weeks ago


Adelaide, South Australia Employers Mutual Full time
About the Role

We are seeking an experienced Claims Case Manager to join our team in Adelaide. As a key member of our Claims department, you will be responsible for providing exceptional customer service and support to workers, employers, and stakeholders.

Key Responsibilities
  • Proactively manage claims to achieve the best possible outcomes for injured workers
  • Liaise with internal and external stakeholders to progress strategies and actions
  • Develop strong relationships with clients and colleagues through excellent communication and organisational skills
  • Conduct health promotion activities to enhance injured workers' wellbeing and empower them to participate in their treatment and recovery
About You
  • You have a strong customer service focus and exceptional organisational and time management skills
  • You possess strong analytical and problem-solving skills, with the ability to assess challenges and implement effective solutions
  • You communicate clearly and effectively, both in writing and verbally, to build strong connections with clients and colleagues
  • A sound knowledge of medical terminology gained through work experience or studies in Allied Health is beneficial, but not mandatory
What We Offer

We are committed to maintaining a workplace culture that values diversity and inclusion, where everyone feels valued and respected. Our benefits include:

  • A collaborative and innovative team culture
  • Flexibility to work from home when fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

Estimated salary: $65,000 - $85,000 per annum, based on location and industry standards.



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