Risk and Quality Assurance Specialist
3 days ago
Multicap Group is seeking a dynamic and experienced Risk & Quality Advisor to join our team for this full-time, permanent role based in a supportive environment that values diversity and inclusion.
The Risk & Quality Advisor – Community Services & Mental Health is primarily responsible for enhancing mental health practice through quality assurance and improvement activities.
Key Responsibilities:
- Initiate and conduct internal risk-based audit activities in accordance with the Three Lines Model of Assurance to support assurance of legislative, regulatory, contractual, and organisational requirements.
- Use the assurance model to identify potential or actual practice gaps and practice improvement opportunities.
- Prioritise, design, implement, and monitor quality and practice improvement activities, including on-site activities, leader inductions to the safety and quality team, and practice forums.
- Monitor and report on feedback, quality, and risk activities, analysing trends and implementing appropriate mitigation strategies.
- Conduct data analysis and contribute to the development of reports to support risk and quality performance outcomes.
- Keep abreast of regulatory requirements and ensure organisational compliance.
- Provide consultancy services regarding feedback, risk, and quality management matters.
Requirements:
- Relevant tertiary qualifications and experience in risk and quality management, and human services sector.
- Advanced computer literacy, including Word and Excel.
- Current QLD driver's licence.
- Current Working with Children Check (Blue Card) or willingness to obtain.
- NDIS Worker Screening Clearance (Yellow Card) or willingness to obtain.
- NDIS Worker Orientation certificate completed.
About Multicap:
Multicap Group are leaders in disability support and mental health services, providing individualised support, experiences, and opportunities for more than 8,000 customers and clients across Queensland, northern New South Wales, and Victoria.
We value diversity and encourage applications from all people. Our vision is to see happy, inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life.
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