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IT Technical Support Specialist
2 weeks ago
Milestone Information Technology is currently working with a leading organisation to find an experienced IT Helpdesk Technician who can join their team.
This role involves providing Level 1 support to users both on and off-site. The successful candidate will be part of a small team of IT specialists, ensuring that all queries and incidents are dealt with promptly and efficiently.
Key Responsibilities:
- Gathering information and raising tickets for clients who contact the helpdesk.
- Providing technical support for queries and incidents raised by customers.
- Creating and managing Active Directory accounts and Exchange mailboxes.
- Responding in a timely manner to service issues and requests.
- Performing proactive and reactive troubleshooting to identify potential problems.
- Maintaining clear and concise communications and records to support service delivery.
The ideal candidate will have:
- Detailed knowledge of ticketing systems.
- Detailed knowledge and experience of Windows 10 operating systems.
- Detailed knowledge and experience of Microsoft Office Suite.
- Detailed knowledge of Active Directory.
- Friendly, welcoming professionalism with good telephone manners.
- Well-presented, hardworking, and able to work effectively within a team.
- Possess excellent written and verbal communication skills.
This is an exciting opportunity for someone looking to develop their career in IT support.
