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Technical Consultant Expert

2 weeks ago

Melbourne, Victoria, Australia Starboard IT Full time

We are seeking a highly skilled Senior Technical Consultant to join our team at Starboard IT, a National Managed Services Provider.

The ideal candidate will have in-depth technical expertise, exceptional problem-solving skills, and a commitment to providing outstanding customer service. This role involves supporting and maintaining complex IT environments, resolving advanced technical issues, and collaborating with clients and internal teams to deliver innovative solutions.

Key Responsibilities
  • Design, develop, and implement cloud-based solutions tailored to client needs.
  • Conduct comprehensive technology assessments and recommend suitable cloud solutions.
  • Assist in the migration of existing applications and services to cloud platforms.
  • Maintain up-to-date knowledge of cloud technologies and industry best practices.
  • Develop and implement cloud strategy, architecture, and delivery roadmaps.

Technical Support and Troubleshooting

  • Provide third-level support for escalated technical issues, ensuring prompt and effective resolution.
  • Diagnose and troubleshoot complex hardware, software, and network problems.
  • Analyse system performance and propose enhancements to improve efficiency and stability.

Client Engagement and Consultation

  • Collaborate with clients to understand their business needs and technical requirements.
  • Provide expert advice and recommendations on IT solutions and best practices.
  • Develop and deliver technical presentations and documentation for clients.

Project Management and Implementation

  • Lead and participate in IT projects, including system upgrades, migrations, and implementations.
  • Ensure projects are completed on time, within scope, and meet quality standards.
  • Coordinate with vendors and third-party service providers as needed.

Knowledge Management and Mentoring

  • Maintain and update technical documentation, knowledge base articles, and standard operating procedures.
  • Mentor and provide guidance to junior engineers and support staff.
  • Stay current with industry trends, emerging technologies, and best practices.