Technical Support Specialist
3 days ago
At Leidos Australia, we deliver innovative IT and airborne solutions that make a real difference in the lives of our customers.
We're currently seeking an experienced Technical Support Specialist to join our team in a key role.
The successful candidate will be responsible for providing technical support and troubleshooting services for mission system applications and development centre software tools.
- Main Responsibilities:
- Provide systems administration, monitoring and Level 2 and Level 3 technical support;
- System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability;
- Completing incident ownership including triage, investigation, escalations and post incident follow up;
- Performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required;
- Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management;
- Creating and maintaining system and operational documentation, including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk.
Requirements:
To be considered for this exciting opportunity, you'll need at least a Bachelor's degree from an accredited institution in Computer Science, Information Technology or a related discipline, or equivalent experience/combined education.
You should have relevant ITIL based service operations related working experience and specialised training that is commensurate with the assignment.
Desirable Skills:
Coupled with your education and practical experience, you will demonstrate a pro-active approach with the ability to understand the business, identify issues and develop relationships to achieve the company's objectives.
You will also have:
- 5+ years of experience with application troubleshooting, diagnosing, testing and resolving customer issues;
- Windows server and Linux administration skills;
- Knowledge of networks, network protocols and tools;
- Experience with scripting languages and task automation;
- Experience working with software development teams and understanding of the Software Development Life Cycle.
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