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Customer Support Specialist

2 months ago

Mount Waverley, Victoria, Australia I-MED Full time

About I-MED

We're a community of passionate professionals committed to excellence in medical imaging. With over 270 clinics and 6 million patient procedures annually, we're one of the largest providers in the world.

Our Team

We're looking for an experienced and enthusiastic Customer Support Officer to join our Mount Waverley team. This is a permanent part-time position working 4 days a week with flexibility to work from home.

Your Role

You'll be based on a busy, yet supportive inbound service desk, primarily answering calls from healthcare professionals and assisting with their enquiries. Technical and/or medical experience is beneficial, but exceptional customer service and soft skills are key to excelling in this role.

Key Accountabilities

  • Respond to calls in a timely, professional and caring manner
  • Provide exceptional customer service, demonstrating care and empathy
  • Develop and maintain strong working relationships with healthcare professionals, patients, staff and managers

Requirements

  • Strong customer service skills and experience
  • Previous high-volume service desk experience
  • Demonstrated initiative and willingness to learn
  • Strong computer skills and experience using multiple programs simultaneously
  • Excellent interpersonal and communication skills
  • Ability to work autonomously and in a team environment

What We Offer

If you're passionate about delivering excellence within healthcare services, we encourage you to apply today.