
Culturally Safe Support Specialist
24 hours ago
The role involves responding to enquiries from victims and service providers in a confidential and trauma-informed manner.
- Act as the first point of contact for FAS enquiries by responding to calls and written enquiries from victims and service providers
- Provide advice on victim financial entitlements and other supports available to victims of crime
- Convey financial assistance information clearly and accurately, responding to victims, service providers, and team members in a professional, sensitive, and culturally safe manner
About You
- Experience working in a call centre environment is highly valued
- Understanding of victimisation, with knowledge of family violence and sexual assault desirable
- Proficiency in using case management systems such as Salesforce Service Cloud
Qualifications
- Relevant experience in community services, social work, criminology, psychology, or victim services highly regarded
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