Service Delivery Manager

1 month ago


North Geelong, Victoria, Australia Rentokil Initial Full time

Service Delivery Manager

Rentokil Initial is seeking a skilled Service Delivery Manager to lead a team of service professionals in delivering high-quality service to our clients.

Key Responsibilities:

  • Coach and mentor the Service Team to achieve targets.
  • Monitor and review service productivity rates, seeking improvement and implementing changes to optimize productivity.
  • Implement the regional annual operational plan, ensuring alignment with company goals.
  • Conduct regular quality audits of client premises, identifying areas for improvement.
  • Ensure company service practices are met, and opportunities for service standard improvement are identified.
  • Optimize service efficiency through the use of available tools and technology.
  • Ensure the team's company vehicles are maintained in a safe, reliable, and clean condition.
  • Proactively resolve customer issues, developing and maintaining long-term customer relationships.

Requirements:

  • 3+ years in a similar services role.
  • 3+ years of experience in a management role with a services or operations background.
  • Experience in implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management.
  • High-level communications and commercial experience.
  • The drive to lead by example, setting a high standard of customer service.


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