Project Manager Service Reviews Specialist

5 days ago

North Geelong, Victoria, Australia City of Greater Geelong Full time

About the Role:

We are seeking a dynamic Project Manager – Service Reviews to join our Corporate Services team at the City of Greater Geelong. In this pivotal role, you will facilitate, support, and drive continuous improvement for service reviews across the organisation. Your focus will be on ensuring that service reviews align with the City's Service Review Framework and Project Management Framework, enabling robust decision-making by the Executive Leadership Team and Council.

Key Responsibilities:

  • Support the Manager Corporate PMO in delivering the City's service review program according to the Service Review Framework.
  • Facilitate the development of scope, objectives, milestones, and deliverables for each service review.
  • Lead end-to-end service reviews, including project management, stakeholder communication, risk and issue management, and quality assurance.
  • Build and maintain strong relationships with key stakeholders across the organisation.
  • Contribute to the development and maintenance of a preferred supplier list for service review delivery.
  • Drive continuous improvement of the Service Review Framework, roadmap, and service review processes.
  • Champion Council Values in all aspects of your work, acting as an ambassador for the Corporate PMO.
  • Adhere to Council policies and procedures, ensuring compliance with risk management and OH&S requirements.

Key Skills Required:

Qualifications:

  • Relevant tertiary qualification or significant project management/PMO experience.

Essential Skills:

  • Experience in project management within local government or the public sector.
  • Strong working knowledge of PMBOK, Prince2, and Agile methodologies.
  • Proven experience managing projects with complex stakeholder impacts.
  • Advanced conceptual, analytical, and problem-solving skills in a challenging stakeholder environment.
  • Demonstrated ability to build partnerships across all organisational levels.
  • Effective people leadership skills to foster high-performing, engaged teams.
  • Ability to manage competing priorities and deadlines while working independently or as part of a team.

About Us:

The Corporate Services Directorate at the City of Greater Geelong is committed to delivering high-quality services and achieving strategic transformation across the city. As part of this team, you will have the opportunity to shape service delivery and continuous improvement efforts, contributing to Geelong's goal of becoming a high-performing local government organisation.

Why Work with Us?

  • Be part of a forward-thinking organisation driving transformation across Geelong.
  • Lead meaningful projects that impact the City's service delivery and strategic outcomes.
  • Enjoy a supportive work environment that values innovation, collaboration, and professional growth.

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