Service Delivery Leader

4 weeks ago


North Geelong, Victoria, Australia Rentokil Initial Full time

Service Delivery Leader

Rentokil Initial is seeking a Service Delivery Leader to join our Geelong team. As a key member of our operations team, you will be responsible for leading a team of service professionals to deliver high-quality service to our customers.

Key Responsibilities:

  • Coach and mentor the Service Team to achieve targets.
  • Monitor and review service productivity rates, seeking improvement and continually improving productivity, year on year.
  • Implement the regional annual operational plan.
  • Conduct regular quality audits of specified client base and premises.
  • Ensure company service practices are met and identify opportunities to improve service standards.
  • Ensure service efficiency is optimised through tools and technology available.
  • Ensure the team's company vehicles are maintained in a safe, reliable, and clean condition.
  • Proactively resolve customers' issues.
  • Develop and maintain long-term customer relationships.

About Us:

Rentokil Initial is a global expert in pest, hygiene, and indoor plant care. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.

We operate three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 88 countries, supporting over 5 million customers.



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