Guest Experience Expert

4 months ago

Hobart, Australia Marriott International, Inc Full time

**Job Number** 24138343
**Job Category** Rooms & Guest Services Operations
**Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

**The Opportunity**

The Tasman Hotel, Hobart is now searching for engaging, experienced and committed Guest Service Professionals to join our Rooms Department. We're looking for hospitality extraordinary who have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.

**Key Accountabilities**

Begin your journey with us as **Guest Experience Expert (Front Office Agent) - Part time** **You will process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc. You will provide consistent outstanding guest experience in everything that you do.
- Ensure exceptional customer service achieved and build relationships with our clientele.
- Responsible managing the end to end guest experience and check-in and check-out tasks
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Follow all company policies and procedures; ensure uniform and personal appearance are immaculate; maintain confidentiality of proprietary information; protect company assets.
- Develop and maintain positive working relationships with others and team player.

**Profile**
- 2+ year of experience in similar roles, preferably in a luxury hotel environment
- Exceptional interpersonal and communication skills.
- Thorough follow up, strong attention to detail and problem-solving skills is a must.
- Excellent time management and organisational skills.
- Ability to emotionally connect with guests and provide superior levels of service.
- Conflict resolution experience and ability to remain calm, polite and patient in stressful situations.
- Must have the flexibility to work on a 24 hour rotating roster including public holidays and weekends.
- Experience of OPERA property management system a distinct advantage.
- Must have full working rights for Australia

**Rewards for work, benefits for your lifestyle**
- You will join a supportive, progressive and highly experienced team
- Enjoy a variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
- Vast career and learning and development opportunities - we have a global footprint
- Complimentary breakfast, wellbeing programs and initiatives
- Enjoy a relaxed lifestyle with easy access to some of the most remarkable walking tracks, witness Tasmania’s rare and unique wildlife or enjoy world-class events whilst pursuing your passion

**Connect your passions with a rewarding career**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In j

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