Injury Management Coordinator

7 months ago

Hobart, Australia Allianz Australia Full time

**Injury Management Coordinator | Australia - Tasmania**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You'll be responsible for**
- Guiding and coaching claim teams to ensure claims are managed cost effectively within the framework of the legislation to optimise financial results
- Monitoring and reporting on key injury management, return to work, and workplace rehabilitation provider KPI's and trends
- Building and proactively influence relationships with rehabilitation providers in support of AAL’s strategic direction
- Ensuring service issues / complaints are effectively resolved in compliance with internal / external policy and procedure
- Monitoring injury management workflows to ensure timely decision making whilst meeting quality standards within required timeframes

**About you**
- Undergraduate degree in a relevant allied health field or equivalent level of relevant experience
- Previous hands-on face to face clinical injury management experience
- Experience in injury management relating to occupational rehabilitation, claims management and/or return to work
- Ability to identify opportunities to review, develop, and modify injury management claims processes, procedures, standards. and guidelines in line with medically based research findings that support innovation, improved performance and an improved customer experience
- Knowledge of privately underwritten workers compensation environment
- Understanding of relevant regulatory, and/or legislative compliance requirements that impact the organisation
- Ability to recognise, avert, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes
- Ability to provide specialist Injury Management coaching and one on one support to team members regarding early intervention claims management strategy

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
- Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer

**About Allianz** At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Hobart, TAS, AU, 7000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full Time or Part Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 49194

**Position Cluster**:

- Non-Executive

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