Senior Claims Advisor

2 weeks ago


Hobart, Tasmania, Australia Zurich Insurance Group Full time

About the Role


We are seeking an experienced Senior Claims Advisor to join our Workers Compensation team. As a Senior Claims Advisor, you will be responsible for managing complex workers' compensation claims from start to resolution, ensuring compliance with regulatory requirements, and delivering exceptional service to our customers.


Key Responsibilities



  • Manage and assess complex workers' compensation claims from lodgement to closure.
  • Ensure compliance with legal and regulatory requirements within workers' compensation legislation.
  • Provide expert advice and guidance on claims management and strategy to both internal teams and clients.
  • Collaborate with legal, medical, and investigative professionals to ensure fair and timely claim resolutions.
  • Negotiate settlements and manage the dispute resolution process as needed.
  • Deliver high-quality customer service, ensuring all stakeholders are well-informed and supported throughout the claims process.

Requirements



  • Knowledge of workers' compensation legislation and compliance within Tasmania.
  • Excellent negotiation and dispute resolution skills.
  • Demonstrated ability to manage high-volume caseloads (60-70) while maintaining attention to detail and quality of service.
  • Strong communication and interpersonal skills, with the ability to build relationships with clients, claimants, and internal stakeholders.
  • Proficient in claims management systems and technology.
  • Relevant insurance qualifications (ANZIIF, CIP, etc.) are highly desirable.

About Zurich


Zurich is a leading insurance company that empowers wellbeing and supports our people to grow and thrive in their careers. We offer a range of benefits, including 5 weeks leave per year, award-winning training programs, and access to family care. If you are passionate about making a positive impact and delivering exceptional service, we encourage you to apply for this exciting opportunity.


How to Apply


We are an equal opportunity employer and welcome applications from diverse candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.


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