Front Office Duty Manager

6 days ago

Port Stephens Shire, Australia Travel + Leisure Co Full time
Put the World on Vacation with Us

We're seeking a highly skilled and enthusiastic Front Office Duty Manager to join our team at Wyndham Destinations Asia Pacific. As a key member of our global company, you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our Reception desk.

Key Responsibilities:
  • Provide exceptional customer service to owners and guests, ensuring a warm and welcoming experience.
  • Manage the day-to-day operation of the Reception desk, including registration, administration, and guest issues.
  • Build, develop, and lead a high-performing team to promote high levels of customer service.
  • Collaborate with colleagues to achieve business objectives and drive revenue growth.
What We Offer:
  • A dynamic and inclusive work environment where you can grow and develop your skills.
  • A competitive salary and benefits package, including subsidised private health insurance and professional development funding.
  • The opportunity to work with a global company that values innovation, growth, and customer satisfaction.
Requirements:
  • Proven experience in a Front Office department at a supervisory level, with a strong track record of delivering exceptional customer service.
  • Knowledge of hotel property management systems, with Opera preferred.
  • Excellent communication, problem-solving, and leadership skills.
  • A positive attitude, with a passion for delivering exceptional customer experiences.
Where You'll Begin Your Journey:

Wyndham Destinations Asia Pacific is a division of Wyndham Destinations, the world's largest vacation ownership and exchange company. Our Pacific corporate offices are located on the Gold Coast in Australia, with a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe.

We're an equal opportunity employer, committed to diversity and inclusion. If you're passionate about delivering exceptional customer experiences and have a strong track record of leadership and customer service, we'd love to hear from you

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