Front Office Supervisor
1 week ago
Job Summary
We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Travel + Leisure Co. As a key member of our operations team, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, providing exceptional customer service, and leading a team to deliver high levels of customer satisfaction.
Key Responsibilities
- Manage the Reception desk, ensuring a smooth and efficient check-in and check-out process for owners and guests.
- Provide information to local area attractions and amenities, and assist with any guest inquiries or issues.
- Administer various tasks, including managing guest records, processing payments, and handling customer complaints.
- Lead and develop a team of customer service representatives, providing guidance and support to ensure high levels of customer satisfaction.
- Collaborate with other departments to ensure seamless communication and a positive guest experience.
Requirements
- Proven experience in a Front Office department at a supervisory level, with a minimum of 3 years' experience.
- Knowledge of hotel property management systems, preferably Opera.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
- Strong problem-solving and negotiation skills, with the ability to work under pressure and manage multiple tasks simultaneously.
- Impeccable presentation and grooming standards, with a positive attitude and a passion for delivering exceptional customer service.
- Ability to work a flexible roster, including weekends and public holidays.
About Us
Travel + Leisure Co. is a leading global vacation ownership and exchange company, with a network of 51 resorts across the Asia Pacific region. We are committed to delivering exceptional customer experiences and building a culture of inclusivity, excellence, and fun. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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