IT Configuration Specialist

2 weeks ago

Sydney, New South Wales, Australia WSP In Australia Full time
About the Role

We are seeking an experienced IT Configuration Specialist to join our team at WSP in Australia. As an IT Configuration Specialist, you will play a critical role in ensuring the accuracy and integrity of our enterprise asset and configuration management data.

Key Responsibilities
  • Ensure the accuracy and completeness of asset and configuration data in our Configuration Management Database (CMDB)
  • Develop and maintain data health reports and dashboards to identify and resolve data quality issues
  • Collaborate with IT teams to ensure the accuracy of asset and configuration information
  • Onboard new infrastructure devices into the CMDB, ensuring all attributes are recorded accurately
  • Process office closure asset and configuration requests, including moving assets, updating status, and updating configuration items
  • Monitor and analyze data to discover and resolve asset and configuration discrepancies
  • Work with asset management teams to identify and resolve missing data records
  • Regularly review and improve the data being populated into the CMDB
Requirements
  • Clear understanding of the ITIL framework and ability to apply ITIL principles within an IT service management environment
  • Solid knowledge and experience of Service Now
  • Excellent analytical, documentation, and communication skills
  • Strong data management, data analysis, and data visualization skills with a good eye for detail and accuracy
  • Process and detail-oriented with a methodical and planned approach to achieving goals
  • Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills
About WSP

WSP is one of the world's leading engineering professional services firms, bringing together approximately 6,000 talented people across 15 offices in Australia. We are technical experts who design and provide strategic advice on sustainable solutions and engineer Future Ready projects that will help societies grow for lifetimes to come.

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