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IT Configuration Specialist

2 months ago

Sydney, New South Wales, Australia WSP In Australia Full time
About the Role

We are seeking a highly skilled IT Configuration Analyst to join our team in Australia. As a key member of our IT service management team, you will be responsible for ensuring the accuracy and integrity of our Configuration Management Database (CMDB).

Key Responsibilities
  • Process Advance Shipping Notice files from vendors to ensure accurate data entry.
  • Develop and monitor Asset & Configuration Item (CI) data health reports/dashboards to identify and resolve data quality issues.
  • Maintain Asset & CMDB data quality to meet established target metrics.
  • Develop, document, and implement CI data audits to address any issues that arise.
  • Ensure CIs are created or updated using approved processes and procedures.
  • Manage tickets logged and assigned to the Enterprise Asset & Configuration Management queue.
  • Collaborate with One IT teams to ensure the accuracy of asset and configuration information.
  • Onboard new infrastructure devices into the CMDB, ensuring all attributes are recorded accurately.
  • Process office closure asset and configuration requests.
  • Monitor & analyze data to discover and resolve asset and configuration discrepancies.
Requirements
  • Clear understanding of the ITIL framework and ability to apply ITIL principles.
  • Solid knowledge and experience of Service Now.
  • Excellent analytical, documentation, and communication skills.
  • Strong data management, data analysis, and data visualization skills.
  • Ability to work in a collaborative environment and build efficient working relationships.
About WSP

WSP is one of the world's leading engineering professional services firms, bringing together talented people across 15 offices in Australia. We are technical experts who design and provide strategic advice on sustainable solutions and engineer Future Ready projects that will help societies grow for lifetimes to come.

We want you to embrace your curiosity and work in a culture that celebrates different perspectives. With access to global scale and reach, you'll connect with the brightest minds in the field to make the best work of your life.