IT Asset Management Analyst

2 weeks ago

Sydney, New South Wales, Australia WSP Global Inc. Full time
About the Role

We are seeking a highly skilled IT Asset Management Analyst to join our Enterprise IT Service Management Organisation at WSP Global Inc. As an IT Asset Management Analyst, you will play a critical role in carrying out enterprise Asset & Configuration Management activities.

Key Responsibilities
  • Process Advance Shipping Notice files received from vendors to ensure accurate processing.
  • Manage tickets logged and assigned to the enterprise Asset & Configuration Management queue, and process general requests to create or update assets and/or the CMDB.
  • Maintain Asset and Configuration models within Service Now.
  • Support Merger & Acquisition projects by creating and validating asset and configuration item records in Service Now.
  • Collaborate with hub-aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.
  • Onboard new infrastructure devices, including printers, UPS, AVI, etc., into the CMDB, ensuring all attributes are recorded accurately.
  • Assist in processing office closure asset and configuration requests, including moving assets, updating status, and updating CIs.
  • Analyze data to discover and resolve asset and configuration discrepancies.
  • Monitor asset connectors to ensure asset information and CIs in Service Now are being updated correctly.
  • Ensure accurate asset-to-configuration item creation.
  • Work with hub-aligned asset management teams to identify and resolve missing data records.
Requirements
  • Clear understanding of the ITIL framework and ability to apply ITIL principles within an IT service management environment.
  • ITIL qualification as standard.
  • Solid knowledge and experience of Service Now.
  • Enthusiasm and dedication to drive continual improvement and/or change.
  • Excellent analytical, documentation, and communication skills.
  • Process and detail-oriented with a methodical and planned approach to achieving goals.
  • Ability to build efficient working relationships and exhibit excellent communication and influencing skills.
  • Comfortable with ambiguity and thrive on change.
  • Act as an advocate for the IT Organisation both externally and internally.
  • Preferred Bachelor's degree in Information Technology or a related field.

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