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Retail Customer Experience Leader

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomerCentric Full time $60,000 - $80,000

Assistant Concession Manager Role Overview

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As an Assistant Concession Manager, you will play a pivotal role in driving the success of our concession store. Your primary responsibility will be to assist in delivering financial targets and company key performance indicators, with a strong emphasis on creating a warm and genuine customer service experience.

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Key Responsibilities:

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  • Drive a customer-centric culture, fostering a welcoming and meaningful in-store experience for all customers.">
  • Assist in driving sales, profit, and productivity by ensuring the achievement of all key performance indicators as set by the business.">
  • Support the Concession Manager in ensuring the team understands all business objectives, with a clear focus on commercial acumen.">
  • Inspire and empower your team through collaborative leadership, training, and development, embodying our core cultural values: One Team, Courageously Curious, Driven By Purpose.">
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Required Skills and Qualifications:

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  • A passion for the retail industry, exceptional service skills, and a strong sense of personal style and presentation.">
  • Ability to manage budgets, interpret financial reports, and generate efficient rosters.">
  • Support the Concession Manager in managing the performance, productivity, training, and development of the team.">
  • Operational excellence, experience with stock control and visual merchandising.">
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Benefits:

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  • Competitive remuneration package, including incentives.">
  • Seasonal product allowances and generous discounts for you and your immediate family on Country Road and Trenery products.">
  • Excellent career progression involving regular training and on-the-job development.">
  • A genuine, open, and high-performing culture.">
  • Opportunity to become involved in our Corporate Social Responsibility program, supporting community partnerships.">
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Others:

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We are looking for dedicated and fashion-forward individuals who share our passion for delivering exceptional customer experiences. If you are driven, customer-focused, and passionate about growing within a dynamic organization, we encourage you to apply for this exciting opportunity.

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