Retail Customer Experience Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomeroriented Full time $90,000 - $120,000
Assistant Concession Manager Role Overview

We are seeking an exceptional individual to assist in delivering financial targets and key performance indicators while creating a warm and genuine customer service experience.

Main Responsibilities:
  • Drive a customer-centric culture, creating a meaningful instore experience by focusing on customer needs and preferences.
  • Assist in driving sales, profit, and productivity by achieving key performance indicators through effective budget management and financial reporting.
  • Support the Concession Manager in managing team performance, productivity, training, and development by fostering a collaborative work environment.
  • Inspire and empower your team through leadership, training, and development to achieve business goals.
  • Embody cultural values such as teamwork, innovation, and customer satisfaction.
Key Attributes:
  • Possess a passion for the retail industry, excellent customer service skills, and strong personal style.
  • Have experience with budget management, financial reporting, and roster generation.
  • Be able to build strong relationships with stakeholders across the business.
  • Foster a positive work environment that promotes career progression and professional growth.
About Our Organization

We inspire modern Australian living every day with our brand famous for effortless style and quality designs that are made to last.

We recognize ourselves as a leading responsible retailer, proud to support local partnerships with Australian farmers, manufacturers, and First Nations communities.

We commit to sustainability by improving traceability through our supply chain, working with suppliers upholding high environmental standards, and maintaining responsible sourcing strategies for key raw materials.

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