Customer Relationship Specialist

4 days ago

Sydney, New South Wales, Australia beBeeRelationship Full time $75,000 - $105,000
Job Summary

We are seeking a skilled Customer Relationship Specialist to cultivate customer relationships for current/potential customers by utilizing in-depth knowledge of our products, capabilities, and CRM processes.

Key Responsibilities
  • Pre-order - prepare sales quotations using a pricing tool, performing lead-time checks and liaising with other functional teams to ensure timely customer responses.
  • Work closely with customers and sales teams to develop a better understanding of our products and services in meeting customer needs.
  • Communicate and collaborate with the materials management and/or operations team to anticipate projects, completion timetables, and potential scheduling issues.
  • Order Management - process purchase orders, sample requests, and approved return requests and follow through until shipment (order entry, acknowledgments, confirmations, change notifications, etc.).
  • Identify items with shipment schedules falling out of general lead-time and expedite proactively with planners.
  • Monitor and follow up on shipment schedules to ensure timely delivery or pick-up as per incoterms of sale.
  • Set up regular weekly or bi-weekly calls with customers to review open backlogs, identify potential delivery push-backs, and discuss/resolve any open issues or concerns.
  • Process rebate claims and stock returns approved by product line management.
  • Support quality and warranty processes where required.
  • Participate actively in ongoing product, process, systems, and business skills training; provide support and backup assistance to peers.
  • Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors over time.
Requirements
  • Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfillment environments.
  • Knowledge or experience with SAP systems preferred.
  • Excellent communication skills and good telephone etiquette.
  • A pleasant personality with a passion for service excellence.
  • A strong team player who can adapt to fast-paced and dynamic environments.
About Us

We strive to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next, come connect to your future with us.

Equal Opportunity Employment

We are an Equal Opportunity Employer, including people with disabilities and veterans. If you require an accommodation for the application or interview process, please contact us to submit your request.

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