Customer Service Representative

6 days ago


Wetherill Park, Australia coles Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our Customer Fulfillment Centre (CFC) team as a Team Member. As a key member of our team, you will play a vital role in ensuring the smooth flow of products through the CFC and into our customers' hands.

Key Responsibilities
  • Bagging - Ensuring bags are properly prepared and ready for packing
  • Dekit - Managing empty totes to be returned to the hive
  • Tote Washing - Inspecting and cleaning totes to maintain a high level of quality
  • Decanting - Removing stock from packaging and placing it into the hive across ambient, chilled, and freezer stations
  • Picking - Selecting and packing customer orders across various stations
  • Frame Loading - Managing frames, including loading totes onto frames and moving frames into position
  • Loading - Moving full frames onto delivery vans and removing empty frames
About You
  • Demonstrate a strong focus on safety, customer service, and continuous improvement
  • Possess a keen eye for detail and accuracy
  • Display strong team skills with a willingness to adapt in fast-paced environments
  • Ability to work weekends, public holidays, and during peak periods is essential
  • You'll need to be comfortable working independently and following set instructions
  • To be active – you'll be on your feet for long periods of time and may require some moderate to heavy lifting and reaching
What We Offer
  • Opportunity - A chance to grow with a dynamic and forward-thinking company
  • Flexibility - A variety of shifts to suit your needs, including longer hours of operation
  • Community - A supportive team environment with opportunities to build relationships and contribute to the community
  • Discounts - Exclusive discounts on Coles Group products and services, as well as partner offers
  • Onsite Perks - Free parking, an onsite canteen, BBQ areas, and more


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