Customer Service Representative
3 months ago
Company Description
An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management.
**About the Industrial Packaging division**
Our Industrial Packaging division not only manufactures our own biodegradable void-fill products but we also stock and support all types of void-fill needs, whether it be air-pillow, paper or bubble. We import and distribute some of the world’s leading brands of general industrial packaging products such as tapes, stretch wrap, strapping and machinery.
**Job Description**:
**About You/ the Role**
We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.
As the Customer Support Specialist, you will support the National team comprising of eight Customer Support Specialists working throughout QLD, NSW, VIC & WA and cover PPG’s customer base nationally. This role is located in NSW - and initial onboarding will be remote - until return to office Hybrid plan is rolled out.
In this role, you will be required to consult and liaise with internal stakeholders and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.
**Qualifications**:
**To be successful in this position, you will have**:
- A customer focus to ensure you always have the customers' needs front of mind
- Experience in a B2B/ B2C environment
- Proven experience in a customer-centric role
- Well-developed relationship building skills
- Ability to work autonomously when needed and within a team environment
- Excellent interpersonal and communication skills
- Knowledge within the packaging industry and carton manufacturing
- Experience with Pronto Xi or Prism software (favourable)
Additional Information
- Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race_ colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law._
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