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Customer Service Representative

2 months ago

Wetherill Park, Australia Recruitment Edge Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Recruitment Edge. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the efficient management and processing of customer orders.

Key Responsibilities
  • Manage and process inbound customer contacts relating to order inquiries, order placement, product, supply, pricing, and delivery questions (via phone and email)
  • Compose accurate and prompt replies to all customer correspondence
  • Review and enter all customer orders
  • Maintain and update the database
  • Process credits and returns; open new customer accounts; prepare quotes
Requirements
  • Previous experience in a product-based high-volume inbound customer service role, including the processing of orders
  • Accurate keyboard skills and computer literacy
  • Exposure to medical, healthcare, or FMCG industries an advantage
  • Experience using SAP (or similar) preferred
About Us

At Recruitment Edge, we strive to create an environment that values and celebrates diversity in all its forms. We are passionate about providing equal employment opportunities and actively encourage applications from people of all backgrounds.