Corporate Concierge

5 days ago

Melbourne, Victoria, Australia ISS ADMINISTRATIVE SERVICES PTY LTD Full time
About the Role

We are seeking a highly skilled and experienced Corporate Concierge to join our team at ISS Administrative Services Pty Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our workplaces.

Key Responsibilities
  • Banquet operations and AV setup
  • Provide a friendly and engaging welcoming experience and customer service, meeting all client expectations and acting as the face of our customer brand
  • Represent ISS as a professional, responsive, and committed partner to the success and continuous improvement of the contract
  • Understand the safety cultures, including maintaining a Zero Harm Culture, hazard identification, near miss and incident reporting, and client-specific safety systems and requirements
  • Proactive and predictive service delivery and excellence
  • Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly
  • Maintain the assigned commercial site/floors as the corporate showcase to all visitors
  • Ensure all relevant process documents, procedures, and listings are accurate and up to date
  • Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised
  • Support, promote, and drive engagement to client events and activations
  • Support and nurture the online community, delivering experiences that are network-based, accessible, and inclusive
  • Ensure all relevant mailboxes are monitored and managed
  • Site Tour facilitation and attention to details
  • Consider sustainability and cost savings in all decision-making
Our Benefits
  • Competitive remuneration package on offer
  • Company laptop and mobile provided
  • Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
  • At ISS, we prioritize employee and workplace safety, striving to maintain a safe working environment for all employees
  • We value and support your growth and development, providing ongoing training via our internal Learning Management System
  • Internal promotions and opportunities within our global organization
  • Access to staff discounts with a variety of companies, including insurance and childcare
  • Work-life balance
Minimum Criteria
  • Strong experience in hospitality or customer service role with an outstanding track record of delivering exceptional customer experiences
  • Demonstrated ability managing stakeholder relationships
  • Excellent multi-tasking skills
  • Excellent personal presentation, with well-developed verbal and written communication skills
  • Professional C-suite engagement skills
  • Proficient in Microsoft Office suite
  • Sound time management skills, self-motivated, organized, and able to work unsupervised
  • Solution-focused team player
  • Able to provide a clear police check dated in the last 3 months and other compliance requirements

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