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Concierge
2 months ago
We are seeking a highly skilled and customer-focused Concierge to join our team at Allianz Australia Services Pty Ltd. As a key member of our Property Division, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our facilities.
Key Responsibilities- Act as the first point of contact for clients, customers, and employees, providing a seamless experience and ensuring that all inquiries, visitors, deliveries, and catering to meeting rooms are managed in accordance with security procedures and customer service expectations.
- Manage and facilitate all meeting room requests and bookings, including setup and reset for corporate events, while maintaining knowledge of audio-visual equipment to assist users with their requirements.
- Maintain up-to-date internal and external contact lists, ensuring provider agreements and organisational structure and employee changes are current and correct.
- Provide ad hoc facilities management support by closing maintenance tickets, reporting building issues, ordering office supplies, managing access passes and locker storage per security policies, and ensuring timely receipt and dispatch of parcels according to AAL procedures.
- Previous experience in hospitality front-of-house, guest services or a similar role.
- Excellent written and verbal communications skills, with the ability to communicate effectively and work collaboratively with diverse stakeholders.
- A well-presented professional with strong customer service skills, a professional telephone manner, and the ability to work independently, demonstrating a proactive work ethic focused on timely and high-quality task completion through effective organization and time management.
- Pays high attention to detail by completing tasks with thoroughness and accuracy, with an ability to quickly identify errors or inconsistencies within information.
- Demonstrated proficiency in Microsoft Office suite and AV systems, with aptitude to learn other software applications as required.
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.