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Corporate Ambassador

2 months ago

Melbourne, Victoria, Australia ISS Full time

The Role:

We are seeking a highly skilled and experienced Corporate Concierge to join our team at ISS. As a Corporate Concierge, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Manage banquet operations and AV setup to ensure a smooth and successful event.
  • Provide a warm and welcoming experience for clients, meeting their expectations and representing ISS as a professional and responsive partner.
  • Understand and maintain a zero-harm culture, identifying hazards and reporting near misses and incidents.
  • Proactively deliver excellent service, ensuring meeting rooms are reset and stocked and resolving equipment issues promptly.
  • Maintain the assigned commercial site or floors as a corporate showcase, ensuring they are clean and well-maintained.
  • Ensure all relevant process documents, procedures, and listings are accurate and up-to-date.
  • Support and promote client events and activations, and nurture the online community to deliver network-based, accessible, and inclusive experiences.
  • Monitor and manage relevant mailboxes, and facilitate site tours and attention to detail.
  • Consider sustainability and cost savings in all decision-making.

Our Benefits:

  • Competitive remuneration package on offer.
  • Company laptop and mobile provided.
  • Join an inclusive workplace that values diversity and promotes equal opportunities for all employees.
  • At ISS, we prioritize employee and workplace safety, striving to maintain a safe working environment.
  • We value and support your growth and development, providing ongoing training via our internal Learning Management System.
  • Internal promotions and opportunities within our global organization.
  • Access to staff discounts with various companies, including insurance and childcare.
  • Work-life balance.

Minimum Criteria:

  • Strong experience in hospitality or customer service, with a proven track record of delivering exceptional customer experiences.
  • Demonstrated ability to manage stakeholder relationships.
  • Excellent multi-tasking skills.
  • Excellent personal presentation, with well-developed verbal and written communication skills.
  • Professional C-suite engagement skills.
  • Proficient in Microsoft Office suite.
  • Sound time management skills, self-motivated, organized, and able to work unsupervised.
  • Solution-focused team player.
  • Able to provide a clear police check dated in the last 3 months and other compliance requirements.