Case Manager for Asylum Seekers

2 weeks ago

Parramatta Park, Queensland, Australia SSI Australia Full time
About the Role:

We are seeking a skilled Case Manager to join our team at SSI Australia. As a Case Manager for Asylum Seekers, you will be responsible for conducting holistic assessments and completing applications on behalf of asylum seekers for SRSS services.

The successful candidate will provide case management support through the submission of a case plan for approved applications within KPI timeframes. This is a complex and multifaceted role that requires a high level of professionalism and attention to detail.

About You:

To be successful in this role, you will need to have a Bachelor in Community Services/Welfare or related discipline, along with a minimum of two years' casework experience. You will also need to have a strong understanding of case management/assessment approaches and theoretical frameworks, as well as experience working with CALD clients.

Key Responsibilities:

  • Assess client eligibility for SRSS services and case management
  • Identify and advise the client to collect relevant documentation to include with the application for SRSS services
  • Complete SRSS application form and submit it to DHA for consideration
  • Provide client referrals as assessed
  • Support clients to independently obtain required documentation for Band 6 application, in line with their vulnerability criteria
  • Undertake comprehensive and regular needs assessment of clients against the vulnerability criteria for the SRSS program, and complete an initial case plan within KPI timeframe
  • Support the client to develop independent skills and to access appropriate support in their community
  • Liaise with other support services providers, when required
  • Support clients with registrations for essential services and orientation in their local area
  • Maintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures.
  • Track client approvals and rejections for the SRSS programs.

About Our Benefits:

  • Salary packaging options to receive up to $15,900 of your salary tax-free, meaning more take-home pay
  • Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight
  • Access to in-house training and learning opportunities for professional development and growth
  • Access to our inhouse wellbeing programs
  • Working alongside professional and dedicated team members all wanting to make a difference in our communities

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