Dedicated Settlement Case Manager

3 days ago

Collingwood Park, Queensland, Australia MiCare Full time

**Role Overview**

We are seeking a highly skilled and dedicated Senior Settlement Worker to join our team at MiCare. This rewarding role offers the opportunity to make a meaningful impact in the lives of newly arrived migrants and refugees, helping them settle into Australian society.

As a Senior Settlement Worker, you will be responsible for providing high-quality case management services to eligible clients, including adults, families, and young people from migrant/refugee backgrounds. Your primary goal will be to equip clients with the skills and resources necessary to improve their social participation, economic well-being, independence, personal well-being, and community connectedness.

The ideal candidate will possess strong relationship management and communication skills, as well as the ability to develop and maintain collaborative partnerships with individuals, communities, and key stakeholders. You will also have excellent problem-solving skills and the ability to work effectively in a hybrid environment.

In this role, you will have the opportunity to make a real difference in the lives of our clients, while working collaboratively with a dedicated team to achieve our mission of enabling migrants to live comfortable, enjoyable, dignified, and meaningful lives.

**Key Responsibilities:**

  • Employ a strength-based, client-centred, and trauma-informed approach to promote self-efficacy and agency in clients.
  • Maintain up-to-date knowledge of mainstream service providers, referral processes, relevant legislation, and frameworks.
  • Deliver case management services, including high, medium, and low intensity casework.
  • Meet identified community needs through groupwork initiatives.
  • Ensure quality and safety of service delivery, contributing to continuous improvement activities that enhance best practice.
  • Maintain accurate data collection, client records, to meet all funding body and legislative requirements.

**Requirements:**

  • Tertiary qualifications in Social Work or other relevant human/social sciences, or equivalent demonstrated experience.
  • Demonstrated skills and experience in Casework/Case Management, conducting needs assessments, developing, and reviewing case plans, providing information, referral, advice, and case co-ordination.
  • Excellent relationship management and communication skills, including the ability to develop and maintain collaborative partnerships with individuals, communities, and key stakeholders.
  • National Police Check, Working With Children Check, and current driver's license.
  • Evidence of current flu vaccination and COVID-19.

**What We Offer:**

  • A family-friendly, work-life balance workplace.
  • A hybrid client-facing role, offering flexibility and variety.
  • Generous salary packaging benefits for the non-profit sector.
  • Rewarding and meaningful work, making a tangible impact in the lives of our clients.

**Estimated Salary:** $43.08 - $46.35 per hour, plus 11.5% superannuation and not-for-profit salary packaging benefits.

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