Mobile Claims Case Manager

2 weeks ago

Parramatta Park, Queensland, Australia EML (Employers Mutual Limited) Full time

Why EML?

At EML, we strive to make a positive impact on people's lives by providing ongoing support during their return-to-work journey. We foster a culture of collaboration, flexibility, and continuous learning, ensuring a long-term career here at EML.

We truly support each other and offer competitive benefits, flexible hours, and work-from-home arrangements. Our diverse and inclusive team culture allows us to continually invest in our employees, providing comprehensive learning and development opportunities to help them reach their full potential.

About the Role

This is a Full-Time Permanent position based in Coffs Harbour (or surrounding locations) with a car allowance, laptop, and mobile phone provided. You will help injured workers return to work and support their employers by focusing on early, timely, and personal face-to-face claims management.

Responsibilities

  • Deliver personalized face-to-face assistance to workers and employers.
  • Provide workers' compensation advice to stakeholders, including workers, employers, and providers.
  • Conduct community visits, including work sites and medical clinics.
  • Proactively achieve the optimum outcome of recovery and early sustainable return to work for workers.
  • Consult with Providers, Employers, and Return to Work Specialists as required.

About You

  • Strong Rehabilitation/Return to Work knowledge and experience is ideal.
  • Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science) is desirable.
  • Allied Health background is desirable, with understanding of medical terminology and injury recovery timeframes.
  • Knowledge of the NSW workers' compensation legislation and regulations.
  • Effective listener and conflict resolution skills, with the ability to understand the needs of people recovering from physical or psychological injuries.
  • Excellent attention to detail, organizational skills, written, and verbal proficiency.
  • Own vehicle with a 5-star ANCAP rating, insurance, and current unrestricted NSW Driver's License.

About EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees.

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