Senior Case Manager

3 weeks ago

Parramatta Park, Queensland, Australia Gallagher Full time

About the Role



We are seeking an experienced Case Manager to join our team in Sydney or Parramatta. As a key member of our team, you will play a critical role in providing case management support to injured workers across various stages of their return to work journey.

Key Responsibilities


  • Advising and providing case management support to injured workers and employers to achieve the best possible outcomes
  • Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners, and legal providers to coordinate rehabilitation efforts
  • Supporting the physical and psychological needs of injured workers through the provision of services within our mental health, technical, and rehabilitation support hubs
  • Contributing to excellent return to work outcomes and leading the end-to-end claims management life cycle
  • Coaching and mentoring case managers and collaborating with our mental health, recovery, and RTW, and technical support hubs


Requirements


  • Previous experience in case management within a workers compensation setting
  • A customer-focused approach with the ability to build trust and rapport with injured workers and employers
  • Exceptional time management and organizational skills
  • Highly developed communication skills with the ability to engage at all levels of organization
  • Tertiary qualifications or experience in allied health or qualifications in injury rehabilitation would be highly regarded


What We Offer


  • An attractive and competitive remuneration package
  • A manageable caseload of 50-65 cases
  • Hybrid working with flexible hours and a 9-day fortnight
  • A collaborative working environment with a friendly, flexible, and supportive culture
  • Opportunities for ongoing education and development with a structured career development pathway

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