Front Office Manager
6 days ago
We are seeking an experienced and skilled Front Office Manager to join our team at Healthscope Hospitals. As a key member of our hospital administration team, you will be responsible for providing leadership and management to the administrative department staff and ward clerks.
Key Responsibilities- Oversee hospital administration functions, including patient booking, pre-admission, admission, and discharge processes.
- Manage financial obligations and eligibility, including funding eligibility, patient accounts, billings, debtors' collection, and accounts payable.
- Ensure efficient and effective workflow processes are established and maintained to meet corporate and local site key performance indicator targets.
- Deliver timely processes for billing to health funds, DVA, third-party insurers, self-insured persons, and the collection of health fund excess/co-payments.
- Streamline and optimize patient admission and discharge processes.
- Administration qualifications in Front-line Management or Certificate IV in Business Management (desired).
- Demonstrated experience and a strong working knowledge of the private health fund claiming process.
- Highly developed interpersonal and communication skills.
- Previous managerial experience in overseeing the running of a department, including staff management, recruitment, training, reporting, and data analysis.
- Strong leadership, time management, and conflict management skills.
- Experience in hospital/patient management software systems (web PAS desired).
- Advanced computer skills in MS Office (Outlook, Word, Excel).
We care about your career at Healthscope Hospitals. Our people are at the heart of our organisation, and we strive to create positive, memorable experiences for our patients and their families. We encourage the pursuit of continuous professional development, specialisation, and education, and support our people to grow and flourish.
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