Customer Service Specialist

1 month ago


Perth, Western Australia Commonwealth Bank of Australia Full time

Role Overview

The Commonwealth Bank of Australia is seeking a highly motivated and customer-focused individual to join our Disputes Operations Team as a Customer Service Specialist.

As a key member of our team, you will be responsible for assessing disputed card transactions, engaging with internal and external stakeholders, and ensuring that all disputes cases are handled in accordance with regulatory requirements.

Key Responsibilities

  • Assess disputed card transactions and identify the appropriate case resolution
  • Engage with internal and external stakeholders to investigate the root cause of disputed transactions
  • Contact customers to collect and document information required to resolve outstanding disputes
  • Ensure that all disputes cases are handled in accordance with regulatory requirements

Requirements

  • Proven ability to effectively plan and coordinate incoming work and enquiries
  • Experience in a customer-service role, ideally in retail banking or a similar customer-facing environment
  • Understanding of Visa and MasterCard rules and regulations related to debit and credit card transaction disputes
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management skills
  • A service-based mindset with strong customer focus
  • Highly motivated, result-driven, team and customer-focused
  • Detail oriented – strong attention to detail, thorough and accurate
  • Good judgement – exercise critical thinking, analysis, and assessing and taking ownership of outcome

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive remuneration package.

If you're a motivated and customer-focused individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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