Customer Service Specialist
3 weeks ago
At Synergy, we're committed to delivering exceptional customer service and empowering our customers to take control of their energy needs. As a Customer Service Specialist, you'll play a critical role in supporting our vulnerable customers through phone and face-to-face contact, providing guidance and education to improve their energy literacy.
Key responsibilities of the role include:
- Delivering exceptional one-to-one case managed services to support customers experiencing financial hardship.
- Managing inbound and outbound calls from customers.
- Processing customer hardship assessments and negotiating instalment plans and payment deferrals.
- Empowering customers to take control of their energy needs and educating them to improve their energy literacy.
- Providing referrals and processing customer applications to supporting programs, such as the Hardship Utility Grant Scheme (HUGS).
What you'll bring:
- Completion of High School or Business certificate or recognised prior learning (equivalent credit management or Customer Service experience).
- Sound experience working in a position where adherence to processes, quality and compliance standards is of the utmost importance.
- Robust ability to work both autonomously and collaboratively as part of a team.
- Experience managing stakeholder relationships.
- Proven experience working in a customer services role in a busy call centre working environment.
What we offer:
- Flexible work arrangements.
- Professional Development Opportunities.
- Purchased Annual Leave.
- Best practice parental leave.
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