Customer Service Representative

3 weeks ago


Perth, Western Australia Commonwealth Bank of Australia Full time

Role Overview

The Commonwealth Bank of Australia is seeking a skilled Customer Service Specialist to join our team. As a key member of our Disputes Operations Team, you will be responsible for managing and resolving transaction disputes raised by customers across Bankwest and CBA.

Key Responsibilities

  • Assess disputed card transaction cases in accordance with applicable scheme rules, identifying the appropriate case resolution
  • Engage with internal and external stakeholders to investigate the root cause for disputed transactions
  • Contact customers to collect and document information that may be used to resolve outstanding disputes
  • Ensure that all disputes cases are handled in accordance with regulatory requirements

Requirements

  • Proven ability to effectively plan and coordinate incoming work and enquiries
  • Experience in a customer-service role, ideally in retail banking, call-centre, or a similar customer-facing environment
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management skills
  • A service-based mindset with strong customer focus

What We Offer

As a Customer Service Specialist at the Commonwealth Bank of Australia, you will have the opportunity to work in a dynamic and supportive team environment. You will be provided with comprehensive training and development opportunities to enhance your skills and knowledge.



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